cannot get by logon screen

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Guest

my son has a hp laptop with 2 user accounts - no passwords.
He and his wife have used the computer for more than 6 months and today they
cannot get by the logon screen. It asks for a password that they have not
set. How can they reset the logon or delete the users to get into the
computer?

Dave in Virginia
 
As I said - they have never entered a password for either user. Is there a
way to get by the screen or get into an Administrator screen to delete the
old users?
 
DaveinVA said:
As I said - they have never entered a password for either user. Is there a
way to get by the screen or get into an Administrator screen to delete the
old users?

:
Click to expand...

Try going into Safe Mode.

Alias

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DaveinVA said:
my son has a hp laptop with 2 user accounts - no passwords.
He and his wife have used the computer for more than 6 months and
today they
cannot get by the logon screen. It asks for a password that they have
not
set. How can they reset the logon or delete the users to get into the
computer?

Dave in Virginia
Click to expand...

In XP Home, boot the computer into Safe Mode. Do this by repeatedly
tapping the F8 key as the computer is starting up. This will get you to
the right menu. Navigate using your Up arrow key; the mouse will not
work here. Once in Safe Mode, you will see the normally hidden
Administrator account. The default password is a blank.

In XP Pro, you do not need to go into Safe Mode. At the Welcome Screen,
do Ctrl-Alt-Del twice to get the classic Windows logon box. Type in
"Administrator" and whatever password you assigned when you set up
Windows.

Once in, go to the User Accounts applet and fix the password issues. I'd
also see if they possibly installed the .Net Framework 1.1 from Windows
Updates. If they did, then installing the latest Service Pack for
the .Net Framework from Windows Update will solve the issue. See:
http://www.mvps.org/marksxp/WindowsXP/aspdot.php

Malke
 
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