cannot download service pack 1

B

bryanb

I get automatic updates, but when I log on to "scan for
updates" I see that my system needs service pack 1. When
I try to download it, I get an error saying I have the
wrong "product key" and to contact my manufacturer.
I have a standalone registration number, not an oem.
How can I be getting some updates and not the service
pack? What do I need to do to fix the problem?

Also, when I try to send an e-mail to support about the
problem, I get a message saying this product number has
used all its alloted requests for help!
Thanks, Bryan
 
J

Jupiter Jones [MVP]

Bryan;
Does it fit this:
http://support.microsoft.com/?kbid=326904
If it does, you most likely have a pirated Windows XP Pro.
If it is pirated, you need to contact the seller and/or Microsoft:
http://www.microsoft.com/piracy/reporting/default.asp
One of the features of Service Pack 1 is to detect pirated copies of
windows XP.
Also you have 3 options to become legal:
1. Go back to the previous OS:
http://support.microsoft.com/?kbid=303661
http://support.microsoft.com/?kbid=314052
This may or may not work depending on the installation options used.
2. Perform a Clean Install with the OS of your choice destroying ALL
data.
3. Purchase Windows XP Pro (Home will not work) and perform a Repair
Installation using the new valid key and CD:
http://www.dougknox.com/xp/tips/xp_repair_install.htm
 

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