Error installing service pack 1

[Guest]

I have an xp machine with no service packs applied which is having major
problems. When I try to install service pack 1 for windows xp i get the
error "installation failed, check to make sure the cryptographic service is
running". When I check the service, it is running. I have stopped and
restarted this service but the installation still fails. When I try to
install service pack 2, I just get an error "file not found" and cannot get
service pack 2 installed either. I am trying to install both service packs
from cd, the machine is having internet explorer problems and the windows
update web site will not work. Any help?

 

[Wesley Vogel]

I don't know what the problem is, but don't bother with SP1, it's part of
SP2. You only need to install SP2.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Mike Hall \(MS-MVP\)]

For your information..

http://www.microsoft.com/windowsxp/sp2/default.mspx

You can also download the complete 270Mb version from here, using the
'download to multiple computers.. ' link..

http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/winxpsp2.mspx

After downloading the 'big' one, save it to CD for future use..

 

[Guest]

Thank you Mike, but I already have service pack 2 full version downloaded and
saved onto cd...this is how I am trying to install and this is where I am
getting the error file not found. I still need help on this.

 

[Mike Hall \(MS-MVP\)]

It could be that there is some form of malware resident on your system that
is responsible.. suggest that you download and run Adaware, SpyBot S&D,
Ewido Suite (trial version but works).. your system needs to be as clean as
possible..

Adaware SE - http://www.lavasoftusa.com/software/adaware/

SpyBot S&D - http://www.safer-networking.org/

SpywareBlaster - http://www.javacoolsoftware.com/spywareblaster.html

Ewido - http://www.ewido.net/en/