Hi Nancy,
I suspect the scenario is: A page generates HTML that allows the user to
choose which reports to run and in which mode (excel or html) the report
is
to be displayed.For either case a new window is opened to display the
results.The web site is a secured site. I have following suggestions:
A. Since this issue happens to IE, I think resetting IE setting to default
may helps.
1. Delete the cookies
1) Click Start, click Search and click For Files or Folders
2) Type "Cookies" (without the quotation marks) and click Search Now
3) Delete files in the cookie directory
2. Delete all the temporary files
1) Open Internet Explorer
2) Click Tools, click Internet Options and click Delete Files button in
the
General tab
3. Delete the downloaded objects
1) Open Internet Explorer
2) Click Tools, click Internet Options and click settings button in the
General tab.
3) Press View Objects.
4) Remove all the Objects there.
4. Remove the Plug-Ins in Internet Explorer
1) Close all the Internet Explorer windows.
2) Open a Windows Explorer window by right Click My Computer and choose
Explore.
3) Locate the following folder:
C:\Program Files\Internet Explorer\PLUGINS
4) Remove all the files in this folder.
5. Delete SoftwareDistribution folder
1) Stop Automatic Updates service.
a. Click Start, click Run, type services.msc.
b. In the right pane, stop the Automatic Updates service.
2) Delete C:\Windows\SoftwareDistribution folder.
3) Test the issue again.
6. Reset all settings of Internet Explorer
1) Under the General tab, click Clear history button.
2) Under the Security tab, click Default Level button.
3) Under the Content tab. Under Content Advisor the button default is
"Enable..."
Click on "Clear SSL" under Certificates, and click on "OK."
4) Under "Local Area Network (LAN) settings" click on the "LAN
Settings..."
button - remove all checkmarks and settings unless actually required to
use
a proxy and close the window
5) Under the Programs tab, click Reset Web Settings.
6) Under the Advanced tab, click Restore Defaults button.
Under Browsing put a checkmark into or remove the checkmark from "Enable
third-party browser extensions (requires restart)".
7) Click on "Apply", then "OK"
8) Close Internet Explorer and restart the computer.
7. Disable all third party Add-ons
1) Open Internet Explorer.
2) Click Tools to select Manage Add-ons.
3) Disable all third party Add-ons.
B. Re-register IE related DLL files. Run following commands in command
prompt
regsvr32 urlmon.dll
regsvr32 mshtml.dll
regsvr32 shdocvw.dll
regsvr32 browseui.dll
regsvr32 msjava.dll
regsvr32 jscript.dll
regsvr32 vbscript.dll
regsvr32 scrrun.dll
regsvr32 msxml.dll
regsvr32 actxprxy.dll
regsvr32 shell32.dll
regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 cryptdlg.dll
C. reregister excel using /unregserver and then /regserver Forces Excel to
register itself and then quit
1. Start, run,
2. "D:\Program Files\Microsoft Office\Office\EXCEL.EXE" /unregserver
3. "D:\Program Files\Microsoft Office\Office\EXCEL.EXE" /regserver
Hope it helps.
Best regards,
Vincent Xu
Microsoft Online Partner Support
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X-Tomcat-ID: 106141497
References: <uKH6#
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From: (e-mail address removed) (Vincent Xu [MSFT])
Organization: Microsoft
Date: Wed, 12 Apr 2006 06:55:18 GMT
Subject: Re: Cannot download a CSV file in Win XP ?
X-Tomcat-NG: microsoft.public.windowsxp.configuration_manage
Message-ID: <
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Newsgroups: microsoft.public.windowsxp.configuration_manage
Lines: 216
Path: TK2MSFTNGXA01.phx.gbl
Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windowsxp.configuration_manage:39589
NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
Hi Nacny,
Would you please send me a screen shot of the error message?
If you don't want others know the protected link or filename, you can
send
it to my email: (e-mail address removed)
Thanks.
Best regards,
Vincent Xu
Microsoft Online Partner Support
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From: "Nancy" <
[email protected]>
References: <uKH6#
[email protected]>
<
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Subject: Re: Cannot download a CSV file in Win XP ?
Date: Tue, 11 Apr 2006 15:12:12 -0400
Lines: 174
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Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windowsxp.configuration_manage:39572
X-Tomcat-NG: microsoft.public.windowsxp.configuration_manage
Vincent, it's not the association that is the problem. I can't even
get
the CSV file to download into my hard drive. It's that it "won't"
down-
load onto my laptop, although it will on my son's laptop with XP.
When I click on the site to download, the windows asking where I
want to save it "doesn't" open. What it does is ................
When I click on download it says, "transferring file:
https:/
www.xxxxonlinebanking.org/account/historydownload.asp"
and then it appears as a txt file or an error report
missing file: https:/
www.xxxxonlinebanking.org/xxxxxxxstyle.css"
(The xxx's are to protect the actual name of the bank.)
Thanks,
Nancy
Hi Nancy,
You can have a try :
In reset the correct file association for the files:
Open Windows Explorer
Find and highlight one of the files
Click Tools>Folder Options>File type
Scroll down the list until you find the file type you want the file
to
be
opened with
Click Change and then OK
Close and then try it again
If the program that you want to open the file with is not in the
list,
thenyou can add it by doing the following.
Highlight the file>right click>select Open with
If the program you want to open the file with is not in the list,
click
Browse. Navigate to the program folder and highlight the application
.exe
and click Open. Then check the box that says Always use the selected
program to open this kind of file Then ok out
Hope it helps.
Best regards,
Vincent Xu
Microsoft Online Partner Support
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From: "Nancy" <
[email protected]>
References: <uKH6#
[email protected]>
<
[email protected]>
Subject: Re: Cannot download a CSV file in Win XP ?
Date: Mon, 10 Apr 2006 23:02:15 -0400
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microsoft.public.windowsxp.configuration_manage:39559
X-Tomcat-NG: microsoft.public.windowsxp.configuration_manage
I tried this Vincent but with no luck. I would think this is an XP
issue
not media since the file I'm trying to download is a CSV which I
convert
into an excel XLS file for keeping. Any other suggestions would be
appreciated.
Nancy
Hi,
Since MediaCenter edition is a special edition, we have a queue:
microsoft.public.windows.mediacenter
I think it is more approprate place for your issue.
Thanks for understanding.
Best regards,
Vincent Xu
Microsoft Online Partner Support
======================================================
Get Secure! -
www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your
newsreader
so
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may learn and benefit from this issue.
======================================================
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From: "Nancy" <
[email protected]>
Subject: Cannot download a CSV file in Win XP ?
Date: Tue, 4 Apr 2006 23:06:56 -0400
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70.119.180.54
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X-Tomcat-NG: microsoft.public.windowsxp.configuration_manage
I previously was able to download and account file (CSV format)
to
my old Win98SE PC with no problem. I tried to do it using my new
Win XP Media 2005 PC and it won't do it. It does not come up
with
the window which asks me where I want to save it, although if
I try to download the same file in Quicken or Money it does
works.
When I click on download it says, "transferring file:
https:/
www.xxxxonlinebanking.org/account/historydownload.asp"
and then it appears as a txt file or an error report
"missing file: https:/
www.xxxxonlinebanking.org/xxxxxxxstyle.css"
(The xxx's are to protect the actual name of the bank.)
I did try downloading this file on another Win XP PC and it
worked
ok?
Is this something with my Win XP or the bank's program.
Thanks in advance for the help !
