Cannot display certain pages

G

Guest

I cannot display certain pages in specific web sites. I can open other pages
at these sites but specific ones fail every time. I have anti-virus software
and have run extra checks as guided by the specialist web forums. No
indications of viruses.
I have tried reregistering IE dlls as suggested in other IE issue threads i
have seen, cleared history files and dat files. All to not avial.

However when i try to access these specific pages i notice that at the
bottom of the screen, IE displays the IP address, whereas its normally the
text address. When i ping the displayed address i get the following.

C:\DOCUME~1\PAUL>ping 62.60.99.46

Pinging 62.60.99.46 with 32 bytes of data:

Reply from 62.60.96.121: Destination net unreachable.
Reply from 62.60.96.121: Destination net unreachable.
Reply from 62.60.96.121: Destination net unreachable.
Reply from 62.60.96.121: Destination net unreachable.

Ping statistics for 62.60.99.46:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms


Could this be an indication of what the problem is? If so any suggestions?
 
G

Guest

Paul W said:
I cannot display certain pages in specific web sites. I can open other pages
at these sites but specific ones fail every time. I have anti-virus software
and have run extra checks as guided by the specialist web forums. No
indications of viruses.
I have tried reregistering IE dlls as suggested in other IE issue threads i
have seen, cleared history files and dat files. All to not avial.

However when i try to access these specific pages i notice that at the
bottom of the screen, IE displays the IP address, whereas its normally the
text address. When i ping the displayed address i get the following.

C:\DOCUME~1\PAUL>ping 62.60.99.46

Pinging 62.60.99.46 with 32 bytes of data:

Reply from 62.60.96.121: Destination net unreachable.
Reply from 62.60.96.121: Destination net unreachable.
Reply from 62.60.96.121: Destination net unreachable.
Reply from 62.60.96.121: Destination net unreachable.

Ping statistics for 62.60.99.46:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms


Could this be an indication of what the problem is? If so any suggestions?

= ... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.

[&] HTTP 1.1 Settings
[ ] Use HTTP 1.1 ,= Make sure this checked
[ ] Use HTTP 1.1 through proxy connections
If you using proxy check the proxy one if not check only the first one.

Then under Security Option:
[&] Security
[ ] Use SSL 2.0
[ ] Use SSL 3.0
[ ] Use STL 1.0
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.

Then download this software and update it then run a scan for malwares:
http://www.lavasoft.com/products/ad-aware_se_personal.php

= Then Open a run command and type in these DLLs to re-register them:
regsvr32 SOFTPUB.DLL
regsvr32 Wintrust.dll
regsvr32 Mssip32.dll
regsvr32 Initpki.dll
regsvr32 Msjava.dll
regsvr32 Gpkcsp.dll
regsvr32 Sccbase.dll
regsvr32 Slbcsp.dll
regsvr32 Urlmon.dll
regsvr32 Cryptdlg.dll
regsvr32 Dssenh.dll
regsvr32 Rsaenh.dll
Note you can copy the above and paste in a Notepad and Save As on the
Desktop reg.bat file then you can open a run command and type in:
C:\reg.bat click [OK] and then Yes.
Again on the Run command type in:
ipconfig /flushdns click [OK]
ipconfig /renew click [OK]
netsh winsock reset click [OK]
Reboot your machine and see if you can access any website/link easily and
without the cannot connect error message.

= Open the Windows
Explorer and locate this path:
C:\Windows\System32\drivers\etc = look in the Right Pane/window for this
file called the HOSTS file but not the one with the extension *.SAM* leave
this as is.
If you can't see it try to click Tools >> Folder Options and select show
Hidden files and folder, then right Click the Hosts file and select open with
Notepad.
There see any reference for that site and remove it, you Hosts file will
looks like this:
# 102.54.94.97 rhino.acme.com # Source server
# 38.25.63.10 x.acme.com # Client Host
127.0.0.1 LocalHost
------------------------------------------
Remove all other References other than those above.
You can also try to assign the web address in the trusted zone on the IE
properties.

=> Before we go further are you connecting by Router or Modem, in either try
to
Power or unplug the Power cord for the Router/Modem for about 40 seconds or
so be generous with it <g> turn the computer OFF and wait for the time to go
by!!.
Then Turn the Router/Modem ON and wait a minute or so then Power ON the
computer and try to establish a connection and try the link, does it work?.

If still then continue the heavy work:
Open windows Explorer and locate the Hosts file and Rename it to Hosts.OLD
Reboot the machine and try, does it work.

If not try this:
search for them by this name *index.dat* and you can delete them
then the on reboot the system will recreate them for you.
Some of them here:
C:\Documents and settings\Administrator\Cookies = index
C:\Documents and Settings\User\Cookies = index
C:\Documents and settings\User\User data = index
C:\Windows\Temp\Cookies =index
C:\Windows\Temp\History = index
C:\Windows\Temp\Temporary Internet Files\Content.IE5 = Index.dat
Reboot your machine and see if this helped.
Check your connection (TCP/IP setting) are set correct.
HTH.
Let us know.
nass
===
www.nasstec.co.uk
 
G

Guest

Nass,

Thanks for your ideas. However, having worked carefully through your list,
still no success. Some comments on the steps i took:

- msjava.dll failed to re-register.
- adaware SE did not find any viruses
- PC is connected via broadband modem/router. Tried switching off/on but no
difference. I have another PC connected via the router which can access the
'problem pages' so i think problem is within the PC, rather than the router.

The PC with the problems is running Windows XP, with IE6 SP2, with all
latest MS updates applied.

What do you think about the msjava failure, and any ideas on how i could
diagnose the problem further?

nass said:
Paul W said:
I cannot display certain pages in specific web sites. I can open other pages
at these sites but specific ones fail every time. I have anti-virus software
and have run extra checks as guided by the specialist web forums. No
indications of viruses.
I have tried reregistering IE dlls as suggested in other IE issue threads i
have seen, cleared history files and dat files. All to not avial.

However when i try to access these specific pages i notice that at the
bottom of the screen, IE displays the IP address, whereas its normally the
text address. When i ping the displayed address i get the following.

C:\DOCUME~1\PAUL>ping 62.60.99.46

Pinging 62.60.99.46 with 32 bytes of data:

Reply from 62.60.96.121: Destination net unreachable.
Reply from 62.60.96.121: Destination net unreachable.
Reply from 62.60.96.121: Destination net unreachable.
Reply from 62.60.96.121: Destination net unreachable.

Ping statistics for 62.60.99.46:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms


Could this be an indication of what the problem is? If so any suggestions?

= ... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.

[&] HTTP 1.1 Settings
[ ] Use HTTP 1.1 ,= Make sure this checked
[ ] Use HTTP 1.1 through proxy connections
If you using proxy check the proxy one if not check only the first one.

Then under Security Option:
[&] Security
[ ] Use SSL 2.0
[ ] Use SSL 3.0
[ ] Use STL 1.0
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.

Then download this software and update it then run a scan for malwares:
http://www.lavasoft.com/products/ad-aware_se_personal.php

= Then Open a run command and type in these DLLs to re-register them:
regsvr32 SOFTPUB.DLL
regsvr32 Wintrust.dll
regsvr32 Mssip32.dll
regsvr32 Initpki.dll
regsvr32 Msjava.dll
regsvr32 Gpkcsp.dll
regsvr32 Sccbase.dll
regsvr32 Slbcsp.dll
regsvr32 Urlmon.dll
regsvr32 Cryptdlg.dll
regsvr32 Dssenh.dll
regsvr32 Rsaenh.dll
Note you can copy the above and paste in a Notepad and Save As on the
Desktop reg.bat file then you can open a run command and type in:
C:\reg.bat click [OK] and then Yes.
Again on the Run command type in:
ipconfig /flushdns click [OK]
ipconfig /renew click [OK]
netsh winsock reset click [OK]
Reboot your machine and see if you can access any website/link easily and
without the cannot connect error message.

= Open the Windows
Explorer and locate this path:
C:\Windows\System32\drivers\etc = look in the Right Pane/window for this
file called the HOSTS file but not the one with the extension *.SAM* leave
this as is.
If you can't see it try to click Tools >> Folder Options and select show
Hidden files and folder, then right Click the Hosts file and select open with
Notepad.
There see any reference for that site and remove it, you Hosts file will
looks like this:
# 102.54.94.97 rhino.acme.com # Source server
# 38.25.63.10 x.acme.com # Client Host
127.0.0.1 LocalHost
------------------------------------------
Remove all other References other than those above.
You can also try to assign the web address in the trusted zone on the IE
properties.

=> Before we go further are you connecting by Router or Modem, in either try
to
Power or unplug the Power cord for the Router/Modem for about 40 seconds or
so be generous with it <g> turn the computer OFF and wait for the time to go
by!!.
Then Turn the Router/Modem ON and wait a minute or so then Power ON the
computer and try to establish a connection and try the link, does it work?.

If still then continue the heavy work:
Open windows Explorer and locate the Hosts file and Rename it to Hosts.OLD
Reboot the machine and try, does it work.

If not try this:
search for them by this name *index.dat* and you can delete them
then the on reboot the system will recreate them for you.
Some of them here:
C:\Documents and settings\Administrator\Cookies = index
C:\Documents and Settings\User\Cookies = index
C:\Documents and settings\User\User data = index
C:\Windows\Temp\Cookies =index
C:\Windows\Temp\History = index
C:\Windows\Temp\Temporary Internet Files\Content.IE5 = Index.dat
Reboot your machine and see if this helped.
Check your connection (TCP/IP setting) are set correct.
HTH.
Let us know.
nass
===
www.nasstec.co.uk
 
G

Guest

Hi Paul,
Try to Assign this website into the trusted site under Security and Privacy
Tabs.
Run this command:
Open a run command and type in:
sfc /scannow click [OK] and let it run then reboot your machine.
HTH.
nass
===
www.nasstec.co.uk

Paul W said:
Nass,

Thanks for your ideas. However, having worked carefully through your list,
still no success. Some comments on the steps i took:

- msjava.dll failed to re-register.
- adaware SE did not find any viruses
- PC is connected via broadband modem/router. Tried switching off/on but no
difference. I have another PC connected via the router which can access the
'problem pages' so i think problem is within the PC, rather than the router.

The PC with the problems is running Windows XP, with IE6 SP2, with all
latest MS updates applied.

What do you think about the msjava failure, and any ideas on how i could
diagnose the problem further?

nass said:
Paul W said:
I cannot display certain pages in specific web sites. I can open other pages
at these sites but specific ones fail every time. I have anti-virus software
and have run extra checks as guided by the specialist web forums. No
indications of viruses.
I have tried reregistering IE dlls as suggested in other IE issue threads i
have seen, cleared history files and dat files. All to not avial.

However when i try to access these specific pages i notice that at the
bottom of the screen, IE displays the IP address, whereas its normally the
text address. When i ping the displayed address i get the following.

C:\DOCUME~1\PAUL>ping 62.60.99.46

Pinging 62.60.99.46 with 32 bytes of data:

Reply from 62.60.96.121: Destination net unreachable.
Reply from 62.60.96.121: Destination net unreachable.
Reply from 62.60.96.121: Destination net unreachable.
Reply from 62.60.96.121: Destination net unreachable.

Ping statistics for 62.60.99.46:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms


Could this be an indication of what the problem is? If so any suggestions?

= ... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.

[&] HTTP 1.1 Settings
[ ] Use HTTP 1.1 ,= Make sure this checked
[ ] Use HTTP 1.1 through proxy connections
If you using proxy check the proxy one if not check only the first one.

Then under Security Option:
[&] Security
[ ] Use SSL 2.0
[ ] Use SSL 3.0
[ ] Use STL 1.0
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.

Then download this software and update it then run a scan for malwares:
http://www.lavasoft.com/products/ad-aware_se_personal.php

= Then Open a run command and type in these DLLs to re-register them:
regsvr32 SOFTPUB.DLL
regsvr32 Wintrust.dll
regsvr32 Mssip32.dll
regsvr32 Initpki.dll
regsvr32 Msjava.dll
regsvr32 Gpkcsp.dll
regsvr32 Sccbase.dll
regsvr32 Slbcsp.dll
regsvr32 Urlmon.dll
regsvr32 Cryptdlg.dll
regsvr32 Dssenh.dll
regsvr32 Rsaenh.dll
Note you can copy the above and paste in a Notepad and Save As on the
Desktop reg.bat file then you can open a run command and type in:
C:\reg.bat click [OK] and then Yes.
Again on the Run command type in:
ipconfig /flushdns click [OK]
ipconfig /renew click [OK]
netsh winsock reset click [OK]
Reboot your machine and see if you can access any website/link easily and
without the cannot connect error message.

= Open the Windows
Explorer and locate this path:
C:\Windows\System32\drivers\etc = look in the Right Pane/window for this
file called the HOSTS file but not the one with the extension *.SAM* leave
this as is.
If you can't see it try to click Tools >> Folder Options and select show
Hidden files and folder, then right Click the Hosts file and select open with
Notepad.
There see any reference for that site and remove it, you Hosts file will
looks like this:
# 102.54.94.97 rhino.acme.com # Source server
# 38.25.63.10 x.acme.com # Client Host
127.0.0.1 LocalHost
------------------------------------------
Remove all other References other than those above.
You can also try to assign the web address in the trusted zone on the IE
properties.

=> Before we go further are you connecting by Router or Modem, in either try
to
Power or unplug the Power cord for the Router/Modem for about 40 seconds or
so be generous with it <g> turn the computer OFF and wait for the time to go
by!!.
Then Turn the Router/Modem ON and wait a minute or so then Power ON the
computer and try to establish a connection and try the link, does it work?.

If still then continue the heavy work:
Open windows Explorer and locate the Hosts file and Rename it to Hosts.OLD
Reboot the machine and try, does it work.

If not try this:
search for them by this name *index.dat* and you can delete them
then the on reboot the system will recreate them for you.
Some of them here:
C:\Documents and settings\Administrator\Cookies = index
C:\Documents and Settings\User\Cookies = index
C:\Documents and settings\User\User data = index
C:\Windows\Temp\Cookies =index
C:\Windows\Temp\History = index
C:\Windows\Temp\Temporary Internet Files\Content.IE5 = Index.dat
Reboot your machine and see if this helped.
Check your connection (TCP/IP setting) are set correct.
HTH.
Let us know.
nass
===
www.nasstec.co.uk
 
G

Guest

Nass,

Still no joy. Its always the same pages i cannot access, its as is if there
is something specific about these pages my IE does not like. An example
address is attached - anything strike you about it? (NB: have masked actual
host name):

http://www.'hostname'.com/personal/finance/register_insecure/input_customer_no.jsp?hub=true.




nass said:
Hi Paul,
Try to Assign this website into the trusted site under Security and Privacy
Tabs.
Run this command:
Open a run command and type in:
sfc /scannow click [OK] and let it run then reboot your machine.
HTH.
nass
===
www.nasstec.co.uk

Paul W said:
Nass,

Thanks for your ideas. However, having worked carefully through your list,
still no success. Some comments on the steps i took:

- msjava.dll failed to re-register.
- adaware SE did not find any viruses
- PC is connected via broadband modem/router. Tried switching off/on but no
difference. I have another PC connected via the router which can access the
'problem pages' so i think problem is within the PC, rather than the router.

The PC with the problems is running Windows XP, with IE6 SP2, with all
latest MS updates applied.

What do you think about the msjava failure, and any ideas on how i could
diagnose the problem further?

nass said:
:

I cannot display certain pages in specific web sites. I can open other pages
at these sites but specific ones fail every time. I have anti-virus software
and have run extra checks as guided by the specialist web forums. No
indications of viruses.
I have tried reregistering IE dlls as suggested in other IE issue threads i
have seen, cleared history files and dat files. All to not avial.

However when i try to access these specific pages i notice that at the
bottom of the screen, IE displays the IP address, whereas its normally the
text address. When i ping the displayed address i get the following.

C:\DOCUME~1\PAUL>ping 62.60.99.46

Pinging 62.60.99.46 with 32 bytes of data:

Reply from 62.60.96.121: Destination net unreachable.
Reply from 62.60.96.121: Destination net unreachable.
Reply from 62.60.96.121: Destination net unreachable.
Reply from 62.60.96.121: Destination net unreachable.

Ping statistics for 62.60.99.46:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms


Could this be an indication of what the problem is? If so any suggestions?

= ... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.

[&] HTTP 1.1 Settings
[ ] Use HTTP 1.1 ,= Make sure this checked
[ ] Use HTTP 1.1 through proxy connections
If you using proxy check the proxy one if not check only the first one.

Then under Security Option:
[&] Security
[ ] Use SSL 2.0
[ ] Use SSL 3.0
[ ] Use STL 1.0
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.

Then download this software and update it then run a scan for malwares:
http://www.lavasoft.com/products/ad-aware_se_personal.php

= Then Open a run command and type in these DLLs to re-register them:
regsvr32 SOFTPUB.DLL
regsvr32 Wintrust.dll
regsvr32 Mssip32.dll
regsvr32 Initpki.dll
regsvr32 Msjava.dll
regsvr32 Gpkcsp.dll
regsvr32 Sccbase.dll
regsvr32 Slbcsp.dll
regsvr32 Urlmon.dll
regsvr32 Cryptdlg.dll
regsvr32 Dssenh.dll
regsvr32 Rsaenh.dll
Note you can copy the above and paste in a Notepad and Save As on the
Desktop reg.bat file then you can open a run command and type in:
C:\reg.bat click [OK] and then Yes.
Again on the Run command type in:
ipconfig /flushdns click [OK]
ipconfig /renew click [OK]
netsh winsock reset click [OK]
Reboot your machine and see if you can access any website/link easily and
without the cannot connect error message.

= Open the Windows
Explorer and locate this path:
C:\Windows\System32\drivers\etc = look in the Right Pane/window for this
file called the HOSTS file but not the one with the extension *.SAM* leave
this as is.
If you can't see it try to click Tools >> Folder Options and select show
Hidden files and folder, then right Click the Hosts file and select open with
Notepad.
There see any reference for that site and remove it, you Hosts file will
looks like this:
# 102.54.94.97 rhino.acme.com # Source server
# 38.25.63.10 x.acme.com # Client Host
127.0.0.1 LocalHost
------------------------------------------
Remove all other References other than those above.
You can also try to assign the web address in the trusted zone on the IE
properties.

=> Before we go further are you connecting by Router or Modem, in either try
to
Power or unplug the Power cord for the Router/Modem for about 40 seconds or
so be generous with it <g> turn the computer OFF and wait for the time to go
by!!.
Then Turn the Router/Modem ON and wait a minute or so then Power ON the
computer and try to establish a connection and try the link, does it work?.

If still then continue the heavy work:
Open windows Explorer and locate the Hosts file and Rename it to Hosts.OLD
Reboot the machine and try, does it work.

If not try this:
search for them by this name *index.dat* and you can delete them
then the on reboot the system will recreate them for you.
Some of them here:
C:\Documents and settings\Administrator\Cookies = index
C:\Documents and Settings\User\Cookies = index
C:\Documents and settings\User\User data = index
C:\Windows\Temp\Cookies =index
C:\Windows\Temp\History = index
C:\Windows\Temp\Temporary Internet Files\Content.IE5 = Index.dat
Reboot your machine and see if this helped.
Check your connection (TCP/IP setting) are set correct.
HTH.
Let us know.
nass
===
www.nasstec.co.uk
 
R

Robert Aldwinckle

Paul W said:
Nass,

Still no joy. Its always the same pages i cannot access, its as is if there
is something specific about these pages my IE does not like. An example
address is attached - anything strike you about it? (NB: have masked actual
host name):

http://www.'hostname'.com/personal/finance/register_insecure/input_customer_no.jsp?hub=true.


Is the site public? Then post a real link or find another site which is causing
you problems which you feel less cautious of disclosing.

FWIW by combining the IP address which you have already disclosed
and the above path and filename IE7 + Fiddler show that the site does
an immediate redirect to the same location but using an HTTPS protocol
prefix, to which IE7 then gives the message:

There is a problem with this website's security certificate

(possibly only due to the fact that I was using the IP address instead
of the real site name.)

Notice that the site does provide its own Technical Support.
Perhaps you should ask them?

http://62.60.99.46/personal/finance/help/index.html


Good luck

Robert Aldwinckle
---
 

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