Cannot delete e-mail pst too large

[Guest]

Hello,

I have a user who cannot delete e-mail. The said the error message states
that the mailbox.pst is too large

Can anyone help

Thanks

 

[Roady [MVP]]

Delete is actually a move to Deleted Items folder. Either;
-Clear the Deleted Items folder first
-Use SHIFT+DELETE instead
-Use Compact Now if you haven't already

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-FREE tool; QuickMail. Create new Outlook items anywhere from within Windows
-Properly back-up and restore your Outlook data

-----
Hello,

I have a user who cannot delete e-mail. The said the error message states
that the mailbox.pst is too large

Can anyone help

Thanks

 

[Scott Atkins[MSFT]]

Hi,

Older .PST files created in Outlook 2002 and before have a size limit of 2GB. Check the file size to see if the file is close to 2GB in size, and if so, please refer to the following KB article for
information on how to truncate part of the .PST file. Please note that there will be some loss in data, so always back up your file before running the crop tool.

296088 OL: Oversized PST and OST Crop Tool
http://support.microsoft.com/default.aspx?scid=kb;EN-US;296088

Regrds,

Scott Atkins MCSE, MCSA
Partner Technical Lead - Outlook
Microsoft Technical Support
for Platforms and Business Applications
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