Cannot copy .pst file -- error is "another process locked file"

[Guest]

I cannot migrate my Outlook data (.pst files) from my old computer to my new
one. When I attempt to copy a .pst file on the old computer, I get error
message "Cannot copy Outlook.pst; the process cannot access file because
another process has locked a portion of the file". How do I determine what
process is locking the file and how to unlock it?

 

[Russ Valentine [MVP-Outlook]]

Did you exit Outlook completely? If so, see if Outlook is still running in
Task Manager.
State what add-ins you have installed and the last action you took when you
exited Outlook.

 

[Guest]

Russ,

Thanks for your suggestion. I determined that Palm One software was locking
the file. By turning off the Palm One software, I was able to copy the
Outlook.pst file.

Did you exit Outlook completely? If so, see if Outlook is still running in
Task Manager.
State what add-ins you have installed and the last action you took when you
exited Outlook.
--
Russ Valentine
[MVP-Outlook]

I cannot migrate my Outlook data (.pst files) from my old computer to my
new
one. When I attempt to copy a .pst file on the old computer, I get error
message "Cannot copy Outlook.pst; the process cannot access file because
another process has locked a portion of the file". How do I determine
what
process is locking the file and how to unlock it?

 

[Russ Valentine [MVP-Outlook]]

That's #1 on the Hit Parade of why Outlook won't close:
1. PDA synchronization software with your PDA in the cradle.
2. WinFax Pro (especially 10.02 in Outlook 2003) - contact their support
for an alleged fix.
3. Franklin-Cover Plan Plus!
4. COM Add-ins.
5. Mail reminder add-ins that keep a stub of Outlook open in the background
to check for new mail and fire reminders.
6. Anti-virus/firewall programs that are set to scan incoming and outgoing
mail.
--
Russ Valentine
[MVP-Outlook]

Russ,

Thanks for your suggestion. I determined that Palm One software was
locking
the file. By turning off the Palm One software, I was able to copy the
Outlook.pst file.

Did you exit Outlook completely? If so, see if Outlook is still running
in
Task Manager.
State what add-ins you have installed and the last action you took when
you
exited Outlook.
--
Russ Valentine
[MVP-Outlook]
message

I cannot migrate my Outlook data (.pst files) from my old computer to my
new
one. When I attempt to copy a .pst file on the old computer, I get
error
message "Cannot copy Outlook.pst; the process cannot access file
because
another process has locked a portion of the file". How do I determine
what
process is locking the file and how to unlock it?