Cannot capture video

[Guest]

Please help! I am able to operate (play, stop, fast forward etc) my digital
camcorder Sony TRV20E from my brand new Sony Viao notebook K76P (both devices
are under PAL system), however, my preview window is blank and I cannot
capture any video images.

In Windows Movie Maker, I get error messages:
"the video was not captured correctly. Verify that your video camera and
capture device are configured properly".
"the specified video device is not responding. Verify device is connected
properly and turn on then try capturing again".

I have same problem with other Sony capturing applications (such as DVgate
Plus, Click to DVD). The "capture" buttons are grey instead of red so I
cannot click on them. And preview windows are always black or blue.

Despite removing XP SP2 (as I was told it might have affected my firewire
connection), I have no luck.

Oh please help!

 

[Graham Hughes]

Check that there is no conflict in device manager with the firewire port.
Have you tried the camera and cable on another pc, which you know works? Can
you try another known to work cam and cable, this will help rule out
problems with any of the hardware components, leaving system setup.

Graham