Cannot add USB Port

[Guest]

Hi there

I've resolved the earlier issue that I have posted here, many thanks to
everyone who replied (Total of 0!!!). However, I'm still having problems and
I'm hoping somebody can assist:

When connecting this printer, the add new hardware wizard appears and
detects a USB2.0 Printer (High Speed). However when trying to use the
original CD that was supplied with the printer (Epson Stylus R1800), it says
the location does not contain any information about the hardware. I am at a
loss as to how to install this printer on this system.

I have succesfully installed this printer on another Windows XP Pro SP2
workstation.

Your help would be greatly appreciated.

Gareth Saunders
BOFH

 

[Guest]

Hi Gareth,

Have you tried installing the software before connecting the printer via
USB, some printers require that you do not connect the printer until prompt
to, or until the software is installed.

 

[Guest]

Hi Jamie

I have tried this. It gets to the stage where it is detecting the printer,
and then the same add new hardware screen appears. It's extremely
frustrating, especially when we know the same printer, cable and software
work on another workstation. Unfortunately this one belongs to our main
graphics technician and as such cannot be reloaded without a lot of hassle!

 

[Guest]

Hi Gareth,

Well that is all I can suggest at the moment, have you tried using a
different USB port. Well good luck