Cannot access product key

[Robert Stokes]

I've got a problem in Outlook which I'm already reporting
in the General section of the newsgroup. However, as we
don't appear to be having much luck resolving it then I'm
trying to contact Microsoft for online assistance.
However, the support tool asks for the Product key from
the Help, About screen.
My problem is that I can't get into Outlook to get to the
Help menu! The key they require isn't the one off the
disk packaging, it's the converted number that Outlook
uses once installed.

Anyone got any suggestions?

 

[DL]

Well firstly if you cross posted, by entering all/both addresses in the
address box, rather than multi post we could follow the Q

 

[Robert Stokes]

Sorry, not overly sure what you mean but my other Q was
posted on Jun 18 @ 10:06am. Title of "Outlook 2002 will
no longer run".