Cannot access one particular website.

[Guest]

I am unable to access a banking website that previously worked with no
problem.

I have Windows 98 and use Explorer 6.

I'd appreciate any advice that will help me solve this problem.

 

[Frank Saunders, MS-MVP]

I am unable to access a banking website that previously worked with no
problem.

I have Windows 98 and use Explorer 6.

I'd appreciate any advice that will help me solve this problem.

Check for a file named HOSTS with no extension (not Hosts.sam). It may be a
hidden file. Open it with Notepad and remove any line referencing the site.
Or, rename HOSTS to OLDHOSTS

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com/security/protect/

 

[Guest]

Thanks so much for your suggestion, Frank. I'll try it and see what happens.

 

[Guest]

Frank:

I tried to follow your suggestion, but could find no file HOSTS with no
extension. There was one with a SAM extension, and one with a .101(?)
extension. Neither contained any reference to the website.

I looked by doing a file search. I'm not very learned about this sort of
thing. Is there another way to search? Is the file part of a particular
program?

I'd appreciate any addition advice you can give.

 

[jaf]

Hi Abby,
Open a browser window and then press <ctl> F5.
This will clear IE's cache.

Close the browser and run disk cleanup.
Then do a search with windows explorer for all temp folders.
Empty them all.

Empty the recycle bin and restart the computer.

 

[Guest]

Thanks, John. I'll follow your instructions and see what happens. Here's
hoping!

 

[Guest]

John:

I tried your suggestions but nothing has changed. I believe I have already
been clearing the cache and emptying temp folders. Any other ideas? I'd
appreciate any help. Thanks so much.