Cannot Access Application

[Rebecca]

Today, I attempt to access the AntiSpyWare program,
double-click to access, but cannot open program. It
gives a status of "Active," but I cannot open up the
program.

 

[Andre Da Costa]

Its a possibility it is still loading, but its taking long as usual. Have
tried uninstalling and reinstalling the application to see if it fixes the
problem? Try installing in a non-default location such as C:\MSAS. Which
build of MSAS are you running, .501 or .509? Also try the following:
Open up control panel and double-click on add/remove programs.
Select Microsoft AntiSpyware
Select "Change"
On the Microsoft AntiSpyware Maintenance Wizard, click next.
On the next screen (Microsoft AntiSpyware Maintenance Wizard) select Update
Microsoft AntiSpyware and click next.
Select Install
Let the product update.
Click Finish.

 

[Rebecca]

Thank you for your suggestion. It worked. I selected
the "Change" option to update the program. I can now
access and manually run the program. It ran yesterday
without incident--actually has run since I downloaded it
without any incidents. Until today, it stopped >80 "spy"
items, updated automatically without any difficulty, and
ran its scheduled process without interference. Not sure
what happened, but the "Change" process worked. Thanks!

 

[Andre Da Costa]

No problem Rebecca, Happy Easter! ;-)