Cannot accept "Take Control"

[Clint Holliday]

I currently have a policy that configures all pc's in our network to allow a
group of Remote Helpers to Offer Remote assistance. Anyone that belongs to
the remote helpers group can offer assistance and view the users desktop
just fine. The problem arises when we try to "Take Control". The remote user
is prompted to allow the "Expert" to take control but when they click the
Yes button nothing happens.The worst part is it doesn't happen all the time.

Is there a setting or GP setting that restricts users from allowing a user
to give control to other users? I have not had any luck finding an answer so
any help would be appreciated.

Clint

 

[Mark L. Ferguson]

875357 - Troubleshooting Windows Firewall settings in Windows XP Service Pack 2:
http://support.microsoft.com/default.aspx?kbid=875357

 

[Clint Holliday]

We are not running XP SP2 yet. Any other suggestions?

 

[Mark L. Ferguson]

Are they also trying to use MSN Messenger?

Remote Assistance, Application Sharing, or Whiteboard Session Does Not Start After Remote Computer Accepts Your Invitation:
http://support.microsoft.com/default.aspx?scid=kb;en-us;330113