S
Sarah
Hi, I hope someone may be able to help.
I have been setting up mobile broadband (02) and anti virus software
(Mcafee) today on my laptop which is fine except for my email.
I can receive emails with no problem but I am unable to send emails. This is
the error message that I get:
An unknown error has occurred. Subject 'test', Account: 'pop.ntlworld.com',
Server: 'smtp.ntlworld.com', Protocol: SMTP, Server Response: '421
aamtaout03-winn.ispmail.ntl.com connection refused from [82.132.136.199]',
Port: 25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67
I don't know whether it is something to do with the virus
protection/firewall, something to do with the email settings (which I have
checked) or maybe something to do with the mobile broadband or something
else. I have tried sending email with temporarily switching off the email
virus checker, etc but this didn't work either.
I hope someone can help if possible. Hope I've given enough info.
Thanks,
Sarah
I have been setting up mobile broadband (02) and anti virus software
(Mcafee) today on my laptop which is fine except for my email.
I can receive emails with no problem but I am unable to send emails. This is
the error message that I get:
An unknown error has occurred. Subject 'test', Account: 'pop.ntlworld.com',
Server: 'smtp.ntlworld.com', Protocol: SMTP, Server Response: '421
aamtaout03-winn.ispmail.ntl.com connection refused from [82.132.136.199]',
Port: 25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67
I don't know whether it is something to do with the virus
protection/firewall, something to do with the email settings (which I have
checked) or maybe something to do with the mobile broadband or something
else. I have tried sending email with temporarily switching off the email
virus checker, etc but this didn't work either.
I hope someone can help if possible. Hope I've given enough info.
Thanks,
Sarah