Can receive but not send...

[bradles]

Hi.

I'm using outlook 2000 and I have norton internet security 200
installed.

I have my ISP's email working fine. Problem is I also have an emai
account with my website provider which is normally the default account
I can receive mail on this account but when I try to send a message b
clicking send, it just stays in the outbox.

Normally Internet security would scan the message while sending i
after pressing send. If I try pressing the Send/Receive, it tries t
send it and then spits back a message:
"The TCP/IP connection was unexpectedly terminated by your mail server
If this occurs again blah blah contact your ISP etc."

I have ensured that all the settings are correct but I still canno
figure out why it won't send.

When I set my ISP's email as the default and send a message, interne
security scans it and sends it as soon as I hit send.

Does anyone know what this problem might be and how to solve it

 

[*Vanguard*]

"bradles" said in news:[email protected]:

Hi.

I'm using outlook 2000 and I have norton internet security 2003
installed.

I have my ISP's email working fine. Problem is I also have an email
account with my website provider which is normally the default
account. I can receive mail on this account but when I try to send a
message by clicking send, it just stays in the outbox.

Normally Internet security would scan the message while sending it
after pressing send. If I try pressing the Send/Receive, it tries to
send it and then spits back a message:
"The TCP/IP connection was unexpectedly terminated by your mail
server. If this occurs again blah blah contact your ISP etc."

I have ensured that all the settings are correct but I still cannot
figure out why it won't send.

When I set my ISP's email as the default and send a message, internet
security scans it and sends it as soon as I hit send.

Does anyone know what this problem might be and how to solve it?

You are connected to domain_A so that is where you have been
authenticated to use its resources. You have an e-mail account on
domain_A and that works okay for receiving and sending. You have an
e-mail account on domain_B but you are trying to access it from
domain_A. You do know that responsible ISPs will not permit off-domain
access to their mail servers without authentication, right? Although
you might have specified the username and password for the POP3 account
on domain_B, that authentication may not be getting used to connect to
their SMTP server. So go under the Outgoing Server tab under account
properties (advanced settings), enable authentication to the SMTP server
and either: (1) Enable the option to reuse the POP3 authentication
values (username and password); or, (2) Specify whatever are the
username and password for the SMTP server.

 

[bradles]

Hi Vanguard,

Thanks for replying...I really appreciate it.

You do know that responsible ISPs will not permit off-domain
access to their mail servers without authentication, right?

Hmmm...I'm not sure what this means. Basically before I switched fro
DSL to cable I had domain_A (my ISP) and domain_B (website provider).
Both emails worked without a problem. Now that i have changed ISP fo
domain_A, domain_B email will receive but not send. Sorry...I a
probably not experienced enough to understand what you are saying.

Although
you might have specified the username and password for the POP
account
on domain_B, that authentication may not be getting used to connec
to
their SMTP server. So go under the Outgoing Server tab unde
account
properties (advanced settings), enable authentication to the SMT
server
and either: (1) Enable the option to reuse the POP3 authentication
values (username and password); or, (2) Specify whatever are the
username and password for the SMTP server.

In outlook 2000 I can go into Tools/Services and I see a services Ta
with the following accounts in it:

Internet Email - Domain_A
Internet Email - Domain_B
Outlook Address Book
Personal Folders

There are buttons for Add, Remove, Properties, Copy and About.
There is also a "Delivery" and "Addressing" Tab.

I assume I should click select domain_B and click "Properties". Unde
the servers tab (See Image Below)...

I tried checking the "My server requires authentication" and puttin
the username/pass for domain_A in the settings but it still doesn'
work.

Any ideas

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[Jeff Stephenson [MSFT]]

What Vanguard is saying (and I agree) is that your domain_A ISP is probably
blocking your attempt to connect to the SMTP server on domain_B. Sadly,
many ISPs do this now in a (IMHO) wrong-headed attempt to limit spam. Try
setting the SMTP server for your domain_B account to point to your domain_A
SMTP server, and you should be fine.

 

[*Vanguard*]

"Jeff Stephenson [MSFT]" said in

What Vanguard is saying (and I agree) is that your domain_A ISP is
probably blocking your attempt to connect to the SMTP server on
domain_B. Sadly, many ISPs do this now in a (IMHO) wrong-headed
attempt to limit spam. Try setting the SMTP server for your domain_B
account to point to your domain_A SMTP server, and you should be fine.

While it is possible for domain_A on which you connect to bar your
access via port 25 to an off-domain SMTP server on domain_B, it is
usually setup the other way around. Domain_B will block an off-network
access to their SMTP server from domain_A, domain_X, or any from any
other outside network. Rather than spammers getting out of a network to
an off-domain SMTP server, a network will bar spammers from connecting
from outside their network to abuse their SMTP servers. That's why you
have to authenticate to domain_B's SMTP server.

You didn't get your connection from domain_B so you never authenticated
with them to verify you have an account with them and have permissions
to use their resources. So you have to add the authentication
information in your login to their server to prove you have an account
with them when you come from outside their network. Otherwise, they
don't know who the hell you are.

It used to be that the authentication to their POP3 server got reused as
the authentication to their SMTP server. There was usually a timeout;
i.e., once you authenticated to their POP3 server, that IP address from
which you connected would be given up to, say, 10 minutes to then
connect to their SMTP server. However, many users like to yank their
e-mails from off-network but that leaves it possible for a spammer
sniffing the traffic to spoof your IP address to then go abuse their
SMTP server. If you are on-domain, this could still happen but the
problem isn't originating outside the ISP's network and the spam problem
is local to you so you'll need to cleanup your own house.

When you connect, you authenticated to THAT network as to who you are.
When you connect to a server on some other network than where you
connected, you may have to also tell them who you are, especially if
trying access paid services.