Can only start in safe mode

[Desperate Joan]

Sorry this does not apply - I always get the error
message "Microsoft Outlook has encountered a problem and
needs to close. We are sorry for the inconvenience." And
then I only have the option to "tell Microsoft about this
problem" which I have done hundreds of times, and re-start
in safe mode. Would appreciate help again! Thanks



Subject: Outlook only starts in safe mode
From: "Noni" <[email protected]>
Sent: 1/21/2004 7:25:36 AM




Morning Joan,

Make sure when you start Outlook that it does not have any
commands behind it.

To start Outlook in safe mode it is path/Outlook.exe /safe

Make sure when you start Outlook it is reading only
Outlook.exe

-----Original Message-----
For some weeks now, outlook 2002 could only be started in
safe mode. Have uploaded all updates for Win XP and Office
Pro, un-installed and re-installed, still getting the same
problem. Thanks for any help!

Desperate Joan
.

..

 

[kate]

Create a new outlook profile. Remove all Add ins- ( or
start outlook in safe mode as suggested.) If this works,
test and readd the addins one at a time to see what the
culprit is.

 

[Desperate Joan]

I've tried this - no add-ins had been removed by safe
mode! Have copied the systems info below (with today's
date - I get this every day):

Event Application Failure
Application outlook.exe
Version 10.0.4510.0
Module mso.dll
Module Version 10.0.4219.0
Offset 000097e1
Date 28/01/2004 5:07:17 PM

Would so appreciate further help - nothing seems to repair
the damaged outlook programme. Un-installing and re-
installing didn't solve it either. Thank you so much!

Joan