Can not open Add/Remove Programs in Control Panel

[Guest]

Hi,

Last week my Windows 2000 Server + SP4 + latest Patch + Norton Antivirus Corp was hacked and found some trojans. After I'd cleaned all infected, I can not open the Add/Remove Programs in Control Panel.

When I double clicks the Add/Remove Programs, nothing happen.

Please help.
Regards,
Neung

 

[Torgeir Bakken \(MVP\)]

When I double clicks the Add/Remove Programs, nothing happen.

Hi

From the "Run" box try

regsvr32 %windir%\system32\appwiz.cpl

and
regsvr32 %windir%\system32\webvw.dll

and
regsvr32 %windir%\system32\mshtml.dll


Add/Remove Programs Tool Displays Installed Programs Incorrectly
http://support.microsoft.com/default.aspx?scid=KB;EN-US;266668

You might try to reinstall IE, the article above also tells you how to do that.


See tip 6032 at http://www.jsiinc.com/reghack.htm as well

If this doesn't help, try to reinstall the OS service pack you already have
installed (or install a newer one if possible).


If the problem persists, you'll could do an in-place upgrade of the OS and see
if it helps:

How to Perform an In-Place Upgrade of Windows 2000
http://support.microsoft.com/default.aspx?scid=kb;EN-US;292175