Calling All Techs...Internet Problem

[Tom]

I work for both a computer repair shop in Vermont (part-time) and an
internet
service provider, both of which are having customers call in and tell us
that their
internet is no longer working, yet their nic shows connected and they can
ping
yahoo, google, etc with successful replies. NO browsers work.

12 calls now within the past 24 hours.

-Cleared arp cache using dos method
-reset security settings and advanced ie settings
-completed winsockfix
-flushed dns cache
-checked/emptied hosts file

It effects wired and wireless connections, produces no errors within
browsers,
just blank white window. Latest Mcafee and Norton definitions in place with
all
the latest windows updates.

Thanks in advance, good luck!

 

[G. Morgan]

I work for both a computer repair shop in Vermont (part-time) and an
internet
service provider, both of which are having customers call in and tell us
that their
internet is no longer working, yet their nic shows connected and they can
ping
yahoo, google, etc with successful replies. NO browsers work.

12 calls now within the past 24 hours.

-Cleared arp cache using dos method
-reset security settings and advanced ie settings
-completed winsockfix
-flushed dns cache
-checked/emptied hosts file

It effects wired and wireless connections, produces no errors within
browsers,
just blank white window. Latest Mcafee and Norton definitions in place with
all
the latest windows updates.

Thanks in advance, good luck!

The ISP's (your employer's) DNS is probably ****sored. Have the client
manually install one of these to diagnose:

4.2.2.1
4.2.2.2
4.2.2.3
4.2.2.4
4.2.2.5
4.2.2.6

 

[PA Bear [MS MVP]]

Have the machines been kept fully patched at Windows Update? Probably
not...

1 in 3 Windows PCs vulnerable to worm attack
"The worm that has infected several million Windows PCs is causing havoc
because nearly a third of all systems remain unpatched 80 days after
Microsoft Corp. rolled out an emergency fix, a security expert said
today..."
http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9126038

More:
http://www.computerworld.com/action/article.do?command=viewArticleBasic&articleId=9126038

 

[Peter Foldes]

Tom

Read the following

http://www.blakjak.demon.co.uk/mul_crss.htm

 

[The Real Truth MVP]

Try my Remove-it software. Choose yes for all options when prompted.
Download it here http://pcbutts1.com/downloads/tools/tools.htm