Cached outlook recipient

[Per-Torben Sørensen]

Hello

We have a user with e-mail (exchange 2k3).

We made a new user for him and added the primary SMTP-address of his old
user as an alias to his new user. The problem is that many users have his
email cached in Outlook, so when they start typing his name in the TO-field
his name pops up and they select it. That mail is then delivered to his old
account and not to his new one. If they look him up in the address list it's
delivered to his new users.

His old user is disabled and hidden from exchange address list.

Any suggestions on how to fix this?

Regards
Per-Torben Sørensen

 

[F.H. Muffman]

We have a user with e-mail (exchange 2k3).

We made a new user for him and added the primary SMTP-address of his
old user as an alias to his new user. The problem is that many users
have his email cached in Outlook, so when they start typing his name
in the TO-field his name pops up and they select it. That mail is then
delivered to his old account and not to his new one. If they look him
up in the address list it's delivered to his new users.

His old user is disabled and hidden from exchange address list.

Any suggestions on how to fix this?

Well, two really.

1) Send a mail to everyone in the gal and give them the instructions on
how to remove the bad user (start typing the address, use the arrow keys
to move down to select the user, hit the delete key).
2) Set up a logon script that will delete the users nk2 file, thus removing
*all* cached addresses.

Obviously too late, but, why in the world would you create a new user for
someone? What couldn't be changed/fixed short of a new account?