Cache memory error

[Guest]

Hi, need help, my son was playing a game on my pc and called me in to see
that there was a blank screen with pink vertical lines through it. Can't get
much info out of him as he is only 4. I did a restart by pressing the button
on the front as I didn't know what else to do. Now getting a screen that says

DEL:Setup F11:Boot Menu F12:Network Boot
Cache Memory Error

Press F1 to run SETUP
Press F2 to load default values and continue

I pressed F1 which took me into the BIOS setup screen, loaded the default
BIOS settings, and saved and exited, then was faced with same screen...Cache
memory error...etc.
I then tried F2 which gave me same screen practically...

DEL:Setup F11:Boot menu F12:Network menu

Cache memory error
Run SETUP
Press F1 to resume


I then press F1 and get a blank black screen with a tiny flashing horizontal
line in the top right corner....and that's it ....nothing!

Please help I am no tech expert and have no idea what this means

 

[dobey]

This is a hardware problem, which seems to indicate a cache memory error,
which is on the CPU.

Ask in a group that deals with your make/model of motherboard, or google for
more info.

You might try going into the BIOS again, (if you can get there), and
disabling the cache. You will need to read the mobo manual to find this
setting. If you don't have it you may be able to download it from the
motherboard manufacturers website.

If it does boot it will be slow.

This could be a board problem also, but from the message it seems to
indicate CPU. Is the CPU fan and heatsink attached properly? You will need
to take the side of the case off to inspect. If the BIOS has a "PC health"
menu, look at that to see what the readings are.

Wouldn't hurt to check the RAM, but at this stage it's best to start from
the CPU.

 

[John John]

Hi, need help, my son was playing a game on my pc and called me in to see
that there was a blank screen with pink vertical lines through it. Can't get
much info out of him as he is only 4. I did a restart by pressing the button
on the front as I didn't know what else to do. Now getting a screen that says

DEL:Setup F11:Boot Menu F12:Network Boot
Cache Memory Error

Press F1 to run SETUP
Press F2 to load default values and continue

I pressed F1 which took me into the BIOS setup screen, loaded the default
BIOS settings, and saved and exited, then was faced with same screen...Cache
memory error...etc.
I then tried F2 which gave me same screen practically...

DEL:Setup F11:Boot menu F12:Network menu

Cache memory error
Run SETUP
Press F1 to resume


I then press F1 and get a blank black screen with a tiny flashing horizontal
line in the top right corner....and that's it ....nothing!

Please help I am no tech expert and have no idea what this means

This is a hardware problem, if the computer is still under warranty call
the manufacturer and get them to service it. Processors have a small
amount of very fast memory, commonly referred as L1 or L2 cache, the
error most likely means that this super fast memory isn't working
properly. The processor may need to be replaced but that will have to
be determined by a competent hardware technician.

John

 

[Guest]

Thanks John John, your answer was much more helpful than the other one I got,
but it was as I feared, I hate to send my baby away.
Well thanks again
cheers

 

[John John]

You're welcome. In this case you have little choice but to send the
computer for repair. If you have sensitive information or valuable
files on your hard disk think of your options for these files before you
send the pc out for repairs! I have seen some computers go out for
service only to come back with replaced hardware along with freshly
formated drives and restored/reinstalled operating systems! Ask the
tech support about this and if you have really important or valuable
files it would be wise to pull the hard drive and mount it in another
machine so that you can backup these files. This isn't hard to do, one
of your friends or work colleagues may be able to do this for you.
Better safe than sorry!

John