BSOD

[Guest]

Out of the clear blue, I started getting the BSOD at log-off. No problem, I
just punched out. Sometimes it would do a disk check. I purchased registry
check software,to no avail. I emailed the software company who suggested I
boot in safe mode. Upon trying this, I can't start windows at all, can't boot
in safe mode, and get nothing but the BSOD with IRLQ_NOT_LESS_OR EQUAL with
the following:

0XF79A4354, 0X000000FF, 0X00000001, 0X804E2E41

One thing I'll share from this experience, if you took the time to install a
USB external hard drive and don't have a DOS command connection built in,
it's just about useless for restore points or ghosting.

Does anyone have any ideas?

 

[Rock]

Out of the clear blue, I started getting the BSOD at log-off. No problem,
I
just punched out. Sometimes it would do a disk check. I purchased
registry
check software,to no avail. I emailed the software company who suggested
I
boot in safe mode. Upon trying this, I can't start windows at all, can't
boot
in safe mode, and get nothing but the BSOD with IRLQ_NOT_LESS_OR EQUAL
with
the following:

0XF79A4354, 0X000000FF, 0X00000001, 0X804E2E41

One thing I'll share from this experience, if you took the time to install
a
USB external hard drive and don't have a DOS command connection built in,
it's just about useless for restore points or ghosting.

Does anyone have any ideas?

What is the BSOD error number? Is it 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
(note it's not IRLQ...)? That error is almost always due to a driver
problem. Was any new hardware added? Any drivers updated? Any drivers
update through windows update?

Start your research here:
http://aumha.org/a/stop.htm
0x0000000A: IRQL_NOT_LESS_OR_EQUAL

And use a Google search on the specific error for your hardware.

Lastly I'm not sure what you mean by the sentence, "... if you took the time
to install a USB external hard drive and don't have a DOS command connection
built in, it's just about useless for restore points or ghosting." The
ability to read a USB hard drive when the OS is not booted is a function of
the system BIOS. It has nothing to do with DOS. I have used USB drivers
extensively for imaging and restoring from images using either Drive Image 7
or Acronis True Image Home version 10. Any backup solution needs to be
tested thoroughly to make sure it works under real conditions.

 

[Guest]

Rock-
Thanks for the reply. I've been the Google route and yes, you are correct,
it has something to do with drivers, but I don't recall installing or
updating any lately, with the exception of the Maxtor One Touch III. You
probably know Maxtor was bought out by Seagate. The Maxtor backup software
frankly never worked as advertised. Segate provided me a link to download
alterntive software. It was bogus, I was able to create restore points and
mirror my system, but not as a "one touch" capability. Regardless, now that
I have the BSOD at start-up (just about any action defaults to the BSOD), I
can't figure out away to restore from the external Maxtor hard drive (F
drive). The Google searches are telling me I can't because these external
drives can only be reached by DOS commands and if I don't already have
software installed for this nexes, I'm out of luck.

 

[mikeyhsd]

are you able to get the F8 menu to display.
where you could select SAFE mode.
or last known good configuration.

if safe mode, then attempt to uninstall the One Touch software.



(e-mail address removed)



Rock-
Thanks for the reply. I've been the Google route and yes, you are correct,
it has something to do with drivers, but I don't recall installing or
updating any lately, with the exception of the Maxtor One Touch III. You
probably know Maxtor was bought out by Seagate. The Maxtor backup software
frankly never worked as advertised. Segate provided me a link to download
alterntive software. It was bogus, I was able to create restore points and
mirror my system, but not as a "one touch" capability. Regardless, now that
I have the BSOD at start-up (just about any action defaults to the BSOD), I
can't figure out away to restore from the external Maxtor hard drive (F
drive). The Google searches are telling me I can't because these external
drives can only be reached by DOS commands and if I don't already have
software installed for this nexes, I'm out of luck.

 

[Ron Martell]

Out of the clear blue, I started getting the BSOD at log-off. No problem, I
just punched out. Sometimes it would do a disk check. I purchased registry
check software,to no avail. I emailed the software company who suggested I
boot in safe mode. Upon trying this, I can't start windows at all, can't boot
in safe mode, and get nothing but the BSOD with IRLQ_NOT_LESS_OR EQUAL with
the following:

0XF79A4354, 0X000000FF, 0X00000001, 0X804E2E41

One thing I'll share from this experience, if you took the time to install a
USB external hard drive and don't have a DOS command connection built in,
it's just about useless for restore points or ghosting.

Does anyone have any ideas?

With a STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL error the value in
parameter 4 is the memory address where the error originated -
0x804E2E41 in your instance.

Here is a procedure that should allow you to identify the specific
driver (assuming it is a device driver) that caused the error. Then
you can update that driver, or uninstall the associated hardware and
software as appropriate.

Identifying the cause of STOP errors using PSTAT & Excel

Many times when a STOP error occurs the information provided does not
specifically identify the application, device driver, or other
component file where the error occurred. However the 4 parameters
associated with the STOP (bugcheck) code will very often include one
that is the address where the error occurred. You first need to look
up the detailed information about the specific STOP code in order to
determine if the address is included and if so which of the 4
parameters has the address.

You can identify the meaning of each of the parameters for your
specific STOP code at:
http://msdn2.microsoft.com/en-us/library/ms789516.aspx

The second step in the procedure is to identify the addresses that
each active process is being loaded at. The PSTAT utility will
provide this information. On some systems the PSTAT utility may
already be present. Check this by opening a Command Prompt window
(Start - Run - CMD) and entering the following command:

PSTAT /?

If PSTAT is not on your computer you can download it free from
Microsoft. The download is called "Windows XP Service Pack 2 Support
Tools" and it is available from
http://www.microsoft.com/downloads/...76-9BB9-4126-9761-BA8011FABF38&displaylang=en
With PSTAT installed on your computer the next step is to open a
Command Prompt window again (Start - Run - CMD) and generate a report
with PSTAT. Because you need to copy part of the information from
this report (and only part) it is best to create the report as a text
file. In the Command Prompt window enter the following command:

PSTAT > C:\JUNK\PSTAT.TXT

You may change C:\JUNK\ to whatever drive and folder that you want to
save the report into.

Now open the saved file in Notepad. Start - Run - NOTEPAD
C:\JUNK\PSTAT.TXT

Scroll down the file, about 80% of the way to the end of the file and
you will find a head line:

ModuleName Load Addr Code Data Paged LinkDate

It is the information from this line to the end of the file that we
want to copy from this file and save as a separate file. Select the
block of text and copy it to the clipboard. Open a new notepad window
and paste the clipboard contents into it. Save this file under a
different name. I use PSTAT2.TXT and put it into the same C:\JUNK
folder.

Now launch Microsoft Excel and use File - Open to bring the PSTAT2.TXT
file into Excel. Excel will automatically parse the file into
columns. Once this is done use DATA - SORT to sort the entire
spreadsheet based on the value in Column B (Load Addr).

It is now a simple task to read down the addresses until you find the
highest value that is less than the address where the error occurred.
That module (name in column A) is the prime suspect for the cause of
your error.

*******

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2008)
On-Line Help Computer Service
http://onlinehelp.bc.ca
Syberfix Remote Computer Repair

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."

 

[Rock]

Rock-
Thanks for the reply. I've been the Google route and yes, you are
correct,
it has something to do with drivers, but I don't recall installing or
updating any lately, with the exception of the Maxtor One Touch III. You
probably know Maxtor was bought out by Seagate. The Maxtor backup
software
frankly never worked as advertised. Segate provided me a link to download
alterntive software. It was bogus, I was able to create restore points
and
mirror my system, but not as a "one touch" capability. Regardless, now
that
I have the BSOD at start-up (just about any action defaults to the BSOD),
I
can't figure out away to restore from the external Maxtor hard drive (F
drive). The Google searches are telling me I can't because these external
drives can only be reached by DOS commands and if I don't already have
software installed for this nexes, I'm out of luck.

I use Acronis True Image Home version 10 to image the drives to an external
hard drive. Booting from the Acronis recovery CD, no problems accessing the
external drives. The ability to do so is a function of the BIOS. Look for
a setting to turn on Legacy USB. Other than that, I have no experience with
Ghost so I can't advise you further.