BSOD

[Jackie]

Don't know if I am posting this right...so here goes.

I have been asked by a friend to take a look at her computer which was
hanging at the DMI Pool Verification phase, with a number of little
colored blocks in the screen above.

Since I know virtually nothing about computers, we decided to fdisk and
reinstall windows xp home, as the computer had been working fine and
she just wants the computer for her son.

It is a pentium 4, had a 40 gig and 8 gig hard drive, cd rom, dvd rom
(which is disconnected, on board usb and an external usb (which has
been disconnected. It doesn't appear to have on board graphics but a
graphics card and on board sound. Gigabyte motherboard ga-8vt800,
whatever this means...

We decided to fdisk the 40 gig, but no go, but it allowed us to fdisk
the 8 gig. I then started reinstalling windows xp home, and that's fine
until XP gets to the part about video etc, with about 34 minutes left
to go when I get a blue screen and the following (abbreviated) blue
screen.

A problem has been detected and windows has been shut down to prevent
damage to your computer.

BAD_POOL_CALLER

Blah Blah Blah

Technical information:

*** STOP: 0X000000C2 (0X00000007, 0X0000CD4, 0X11111111, 0X814D2C48)

The help I have encountered can only be done once you have windows
fully set up and also unable to run setup in safe mode. Cannot update
drivers, disable cache shadowing or anything at this stage.

Is there anyone out there who could assist me as I am desperate to help
her out? Thanks in advance

 

[Dave Patrick]

You may have some bad RAM or hardware. These may help or try remove suspect
hardware.

http://support.microsoft.com/kb/314492/en-us
http://oca.microsoft.com/en/windiag.asp


To do a clean install, boot the Windows XP install CD-Rom. Setup inspects
your computer's hardware configuration and then begins to install the Setup
and driver files. When the Windows XP Professional screen appears, press
ENTER to set up Windows XP Professional.

(Note: If your drive controller is not natively supported then you'll want
to boot the Windows XP CD-Rom. Then *F6* very early and very important (at
setup is inspecting your system) in the setup to prevent drive controller
detection, and select S to specify additional drivers. Then later you'll be
prompted to insert the manufacturer supplied Windows XP driver for your
drive controller in drive "A")

Read the license agreement, and then press the F8 key to accept the terms of
the license agreement and continue the installation.

When the Windows XP Professional Setup screen appears, all the existing
partitions and the unpartitioned spaces are listed for each physical hard
disk. Use the ARROW keys to select the partitions Press D to delete an
existing partition, If you press D to delete an existing partition, you must
then press L (or press ENTER, and then press L if it is the System
partition) to confirm that you want to delete the partition. Repeat this
step for each of the existing partitions When all the partitions are deleted
press F3 to exit setup, (to avoid unexpected drive letter assignments with
your new install) then restart the pc then when you get to this point in
setup again select the unpartitioned space, and then press C to create a new
partition and specify the size (if required). Windows will by default use
all available space.

Be sure to apply SP2 or at least these two below to your new install before
connecting to any network. Internet included. (sasser, msblast)
http://www.microsoft.com/downloads/...be-3b8e-4f30-8245-9e368d3cdb5a&displaylang=en

http://www.microsoft.com/technet/security/bulletin/MS03-043.mspx
http://www.microsoft.com/technet/security/bulletin/MS03-049.mspx

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Don't know if I am posting this right...so here goes.
|
| I have been asked by a friend to take a look at her computer which was
| hanging at the DMI Pool Verification phase, with a number of little
| colored blocks in the screen above.
|
| Since I know virtually nothing about computers, we decided to fdisk and
| reinstall windows xp home, as the computer had been working fine and
| she just wants the computer for her son.
|
| It is a pentium 4, had a 40 gig and 8 gig hard drive, cd rom, dvd rom
| (which is disconnected, on board usb and an external usb (which has
| been disconnected. It doesn't appear to have on board graphics but a
| graphics card and on board sound. Gigabyte motherboard ga-8vt800,
| whatever this means...
|
| We decided to fdisk the 40 gig, but no go, but it allowed us to fdisk
| the 8 gig. I then started reinstalling windows xp home, and that's fine
| until XP gets to the part about video etc, with about 34 minutes left
| to go when I get a blue screen and the following (abbreviated) blue
| screen.
|
| A problem has been detected and windows has been shut down to prevent
| damage to your computer.
|
| BAD_POOL_CALLER
|
| Blah Blah Blah
|
| Technical information:
|
| *** STOP: 0X000000C2 (0X00000007, 0X0000CD4, 0X11111111, 0X814D2C48)
|
| The help I have encountered can only be done once you have windows
| fully set up and also unable to run setup in safe mode. Cannot update
| drivers, disable cache shadowing or anything at this stage.
|
| Is there anyone out there who could assist me as I am desperate to help
| her out? Thanks in advance
|

 

[S.Sengupta]

It may be due to a faulty driver or software.

See:-
http://support.microsoft.com/kb/314492/en-us
http://support.microsoft.com/kb/265879/EN-US/
http://support.microsoft.com/kb/307151/en-us
http://support.microsoft.com/kb/831385/en-us
http://support.microsoft.com/kb/310527/en-us

regards,
S.Sengupta[MS-MVP]