BSOD & STOP error w/playing DVD

[Johnd]

Hi,

I'm running XP Home w/SP2. I've recently become unable to play any DVD, when
I attempt to play via WMP or Cyberlink it crashes to a blue screen
complaining about portcls.sys, on the blue screen.

Key components: P4, 256MB RAM, ATI Rage Ultra 128, Creative SB 5.1, DirectX
9.0c, 30gig drive, CD/RW+DVD combo drive GCC-4481B firmware rev. 1.03 (it's
on the HCL list), Windows update auto downloads enabled.

Error: Event ID: 1001. The computer has rebooted from a bugcheck. The
bugcheck was: 0x0000008e (0xc0000005, 0xf97f7f27, 0xf42848b8, 0x00000000).
portcls.sys - Address F97F7F27 base at F97F0000 Datestamp 41107f13

If I follow the details in a previous Google groups stored post about
enabling driver verifier and reboot, it does catch the issue. The computer
has rebooted from a bugcheck. The bugcheck was: 0x000000c4 (0x00000053,
0xfa340000, 0xfa344ff8, 0x00000000). A dump was saved in:
C:\WINDOWS\Minidump\Mini050705-01.dmp. It's an 88k file, which I retained. I
can't read it though, it contains details of apps or hardware on the system?

I have recently fitted the above combo drive as the old drive failed. *That
said* I got that blue screen problem with the other drive at the end of its
life too anyway. I don't know whether the error is driver related, Windows
updated auto-downloaded file related etc. The system had been fine before
the recent problem occurred. Haven't fitted any other new components.

I also ran sigverif, and have the logfile ["Microsoft Signature Verification
Log file generated on ...OS Platform: Windows 2000 (x86), Version: 5.1,
Build: 2600, CSDVersion: Service Pack 2 ...Scan Results: Total Files:
3470, Signed: 2630, Unsigned: 10, Not Scanned: 830"].

I can try to provide further information on request? :-/

 

[Guest]

Looks like a hardware issue.
http://aumha.org/win5/kbestop.php

 

[Johnd]

Hi, thanks for replying.

Hmm, the only error code in the OP that's listed on your linked page is the
c4 one, which that page iterates is the "general bug check code for fatal
errors that the Driver Verifier finds" suggesting some sort of drivers
problem as opposed to a hardware failure?

Don't get me wrong, I don't know what's actually happening or how to proceed
and I do appreciate any and all efforts to help!

Looks like a hardware issue.
http://aumha.org/win5/kbestop.php

Hi,

I'm running XP Home w/SP2. I've recently become unable to play any DVD,
when
I attempt to play via WMP or Cyberlink it crashes to a blue screen
complaining about portcls.sys, on the blue screen.

Key components: P4, 256MB RAM, ATI Rage Ultra 128, Creative SB 5.1,
DirectX
9.0c, 30gig drive, CD/RW+DVD combo drive GCC-4481B firmware rev. 1.03
(it's
on the HCL list), Windows update auto downloads enabled.

Error: Event ID: 1001. The computer has rebooted from a bugcheck. The
bugcheck was: 0x0000008e (0xc0000005, 0xf97f7f27, 0xf42848b8,
0x00000000).
portcls.sys - Address F97F7F27 base at F97F0000 Datestamp 41107f13

If I follow the details in a previous Google groups stored post about
enabling driver verifier and reboot, it does catch the issue. The
computer
has rebooted from a bugcheck. The bugcheck was: 0x000000c4 (0x00000053,
0xfa340000, 0xfa344ff8, 0x00000000). A dump was saved in:
C:\WINDOWS\Minidump\Mini050705-01.dmp. It's an 88k file, which I
retained. I
can't read it though, it contains details of apps or hardware on the
system?

I have recently fitted the above combo drive as the old drive failed.
*That
said* I got that blue screen problem with the other drive at the end of
its
life too anyway. I don't know whether the error is driver related,
Windows
updated auto-downloaded file related etc. The system had been fine before
the recent problem occurred. Haven't fitted any other new components.

I also ran sigverif, and have the logfile ["Microsoft Signature
Verification
Log file generated on ...OS Platform: Windows 2000 (x86), Version: 5.1,
Build: 2600, CSDVersion: Service Pack 2 ...Scan Results: Total Files:
3470, Signed: 2630, Unsigned: 10, Not Scanned: 830"].

I can try to provide further information on request? :-/

 

[Amanda Wang [MSFT]]

Hello,

Thanks for your post.

I have replied the post in another thread: 28641313
in microsoft.public.windowsxp.help_and_support. Please ignore this thread.

Thanks for your understanding.

Thanks & Regards

Amanda Wang [MSFT]

Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

====================================================================

When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.

=====================================================================

--------------------

From: "Johnd" <[email protected]>
Subject: BSOD & STOP error w/playing DVD
Date: Sat, 7 May 2005 04:44:35 +0100
Keywords: X-No-Archive: yes
Lines: 36
X-Priority: 3
X-MSMail-Priority: Normal
X-Newsreader: Microsoft Outlook Express 6.00.2900.2527
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2527
X-RFC2646: Format=Flowed; Original
Message-ID: <[email protected]>
Newsgroups: microsoft.public.windowsxp.general
NNTP-Posting-Host: ACBC22B9.ipt.aol.com 172.188.34.185
Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP09.phx.gbl
Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windowsxp.general:383077
X-Tomcat-NG: microsoft.public.windowsxp.general

Hi,

I'm running XP Home w/SP2. I've recently become unable to play any DVD, when
I attempt to play via WMP or Cyberlink it crashes to a blue screen
complaining about portcls.sys, on the blue screen.

Key components: P4, 256MB RAM, ATI Rage Ultra 128, Creative SB 5.1, DirectX
9.0c, 30gig drive, CD/RW+DVD combo drive GCC-4481B firmware rev. 1.03 (it's
on the HCL list), Windows update auto downloads enabled.

Error: Event ID: 1001. The computer has rebooted from a bugcheck. The
bugcheck was: 0x0000008e (0xc0000005, 0xf97f7f27, 0xf42848b8, 0x00000000).
portcls.sys - Address F97F7F27 base at F97F0000 Datestamp 41107f13

If I follow the details in a previous Google groups stored post about
enabling driver verifier and reboot, it does catch the issue. The computer
has rebooted from a bugcheck. The bugcheck was: 0x000000c4 (0x00000053,
0xfa340000, 0xfa344ff8, 0x00000000). A dump was saved in:
C:\WINDOWS\Minidump\Mini050705-01.dmp. It's an 88k file, which I retained. I
can't read it though, it contains details of apps or hardware on the system?

I have recently fitted the above combo drive as the old drive failed. *That
said* I got that blue screen problem with the other drive at the end of its
life too anyway. I don't know whether the error is driver related, Windows
updated auto-downloaded file related etc. The system had been fine before
the recent problem occurred. Haven't fitted any other new components.

I also ran sigverif, and have the logfile ["Microsoft Signature Verification
Log file generated on ...OS Platform: Windows 2000 (x86), Version: 5.1,
Build: 2600, CSDVersion: Service Pack 2 ...Scan Results: Total Files:
3470, Signed: 2630, Unsigned: 10, Not Scanned: 830"].

I can try to provide further information on request? :-/