win32k.sys stop error, blue screen

[Guest]

3 times in last 10 min (and several times in past weeks) i've gotten the blue
screen. on the blue screen it says:

STOP: 0x0000008e (0xc0000005, 0xbf837815, 0xf1f70a68, 0x00000000)

WIN32K.SYS - ADDRESS BF837815 BASE AT BF800000, DATESTAMP 422511a2

i checked the error log and it says this when i clicked on the only error
message i saw recently:

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000008e
(0xc0000005, 0xbf837815, 0xf1f70a68, 0x00000000). A dump was saved in:
C:\WINDOWS\MEMORY.DMP.

i can't open this file, wouldn't know what to do with it if i did, but it's
about 525MB.

one of the times it did this, when it rebooted itself, the "windows has
recovered from a serious error" window came up, and when i reported it, it
said something about an HP memories disc program (related to an HP printer
connected to the pc), so i updated the driver in question. now it at least
doesn't crash every few minutes, but i still have not resolved problem with
win32k.sys. any suggestions?

 

[Rock]

3 times in last 10 min (and several times in past weeks) i've gotten the blue
screen. on the blue screen it says:

STOP: 0x0000008e (0xc0000005, 0xbf837815, 0xf1f70a68, 0x00000000)

WIN32K.SYS - ADDRESS BF837815 BASE AT BF800000, DATESTAMP 422511a2

i checked the error log and it says this when i clicked on the only error
message i saw recently:

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000008e
(0xc0000005, 0xbf837815, 0xf1f70a68, 0x00000000). A dump was saved in:
C:\WINDOWS\MEMORY.DMP.

i can't open this file, wouldn't know what to do with it if i did, but it's
about 525MB.

one of the times it did this, when it rebooted itself, the "windows has
recovered from a serious error" window came up, and when i reported it, it
said something about an HP memories disc program (related to an HP printer
connected to the pc), so i updated the driver in question. now it at least
doesn't crash every few minutes, but i still have not resolved problem with
win32k.sys. any suggestions?

http://aumha.org/win5/kbestop.htm
0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED

Click on 8E on the left hand side.

 

[Rick \Nutcase\ Rogers]

Hi shagmasterk,

That error (0x8e) and that file (win32k.sys) often indicates a problem with
a service (3rd party remote control services frequently). Start/run
msconfig, go to the services tab. Click the button to hide all Microsoft
Services, look at what is left. Is one of them an HP printer service? If so,
try unchecking it, then click apply/ok and reboot. See if it helps.

As to the *.dmp file, that is the contents of ram at the time of system
failure. It can be examined by a debugging program to help determine what
was at fault. Often times this is overkill and a small memory dump is all
that is needed. You will find this setting in the Control Panel on the
advanced tab of the System applet. If you click on startup and recovery
settings, the option to set the type of crash dump is here. I usually just
use a kernel memory dump unless I have need to check anything larger. If
your problem continues after trying the above service steps, change the dump
file size and wait until it happens again. Then contact me at the email
address used here and I will try and take a look at the dump file for you.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

 

[Guest]

i think i finally figured this out. i have a matrox graphics card, and at
some point (probably as a dumb experiment) i must have set my BIOS to AGP
fast write, which my graphics card is not compatible with. i tried
uninstalling norton utilities, uninstalling drivers, turning off services,
and nothing seemed to work, but when i went through the bios (which is by AMI
(american megatrends, inc.)) and selected the option to setup the entire bios
for optimum performance, the agp fast write option was automatically set to
"disabled." since then, i haven't had a single crash.

 

[Kelly]

Interesting!!!

--

All the Best,
Kelly (MS-MVP)

Troubleshooting Windows XP
http://www.kellys-korner-xp.com