BSOD on windows xp startup

[Tim Carter]

Hey guys!

A friend of mine at work is running windows xp home, and has come accross a
bit of a problem - he ran one of those spyware cleaner thingys, which
prompted him to delete a load of stuff, and being a relative novice, deleted
the lot. However, now when he boots his PC, he gets a nasty BSOD, and is
unable to boot, even in safe mode:

STOP: C000021a (Fatal System Error) The windows logon process system process
terminated unexpectedly with a status of 0xC0000005 (0x00000000 0x00000000)
The system has been shut down.

I have googled this, and have come up with nothing! Apparently it wont let
him re-install windows either - any way of fixing this without a complete
format?

Any help would be appreciated - if this is in the right place!!

Thanks

 

[Will Denny]

Hi

Please try the following link to Jim Eshelman's web page - right hand column
(21A)

http://aumha.org/win5/kbestop.htm

 

[Guest]

Not sure if any of these troubleshooters will help, but worth a go!
Try:
http://support.microsoft.com/default.aspx?scid=kb;en-us;156669

http://support.microsoft.com/default.aspx?kbid=330303&sd=dell

http://win-xp-sp.blogspot.com/2004/12/windows-logon-process-system-process.html

http://www.kellys-korner-xp.com/xp_tweaks.htm

Good Luck!
Apeke

 

[relic]

Hey guys!

A friend of mine at work is running windows xp home, and has come
accross a bit of a problem - he ran one of those spyware cleaner
thingys, which prompted him to delete a load of stuff, and being a
relative novice, deleted the lot. However, now when he boots his PC,
he gets a nasty BSOD, and is unable to boot, even in safe mode:

STOP: C000021a (Fatal System Error) The windows logon process system
process terminated unexpectedly with a status of 0xC0000005
(0x00000000 0x00000000) The system has been shut down.

I have googled this, and have come up with nothing! Apparently it
wont let him re-install windows either - any way of fixing this
without a complete format?

Any help would be appreciated - if this is in the right place!!

Thanks

Search at Microsoft.com.

Start with this:
http://www.microsoft.com/resources/...Windows/XP/all/reskit/en-us/prmd_stp_tnvo.asp

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