BSOD and svchost errors, Windows XP Pro (SP2)

[andy]

Bought a new pc recently and getting lots of BSOD on startup (before it gets
to the windows login), if it gets as far as the windows login it sometimes
reports svchost errors.

It's got up-to-date anti-virus software on it, done a full scan and found
nothing, done various online virus scans and found nothing, run various
spyware scans and found nothing.

It's got all the latest windows updates installed. I've run diagnostics
(pc-check) on the memory and other hardware and that's passed ok, the hard
drive passes the manufacturer's diagnotics.

I've re-installed windows from scratch, after formatting the hard disk,
still getting the same problem.

When the svchost error occurs, the pc has no network connection, even though
mapped drive letters appear, so I'm wondering if there's a connection with
the network card (drivers maybe).

These are some of the errors that appear in the application event log...

Faulting application , version 0.0.0.0, faulting module unknown, version
0.0.0.0, fault address 0x00000000.

Faulting application svchost.exe, version 0.0.0.0, faulting module unknown,
version 0.0.0.0, fault address 0x00000000.

Fault bucket 07918338.

Any ideas?

Cheers,

Andy

 

[Mark L. Ferguson]

To repair all system files, go to Start/Run, and type (or paste in): SFC /SCANNOW (see: Description of Windows XP and Windows Server
2003 System File Checker (Sfc.exe): http://support.microsoft.com/default.aspx?scid=kb;en-us;310747 )


..

 

[andy]

To repair all system files, go to Start/Run, and type (or paste in): SFC
/SCANNOW (see: Description of Windows XP and Windows Server 2003 System
File Checker (Sfc.exe):
http://support.microsoft.com/default.aspx?scid=kb;en-us;310747 )

Hi Mark,

Cheers, I'll try that and report back...

Andy

 

[andy]

To repair all system files, go to Start/Run, and type (or paste in): SFC
/SCANNOW (see: Description of Windows XP and Windows Server 2003 System
File Checker (Sfc.exe):
http://support.microsoft.com/default.aspx?scid=kb;en-us;310747 )

Just done that, no problems reported.

Though Internet Explorer crashed on it after the sfc, when I just surfing
around...

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 22/03/2005
Time: 14:43:34
User: N/A
Computer: TESTHOUSE1
Description:
Faulting application iexplore.exe, version 6.0.2900.2180, faulting module
mshtml.dll, version 6.0.2900.2604, fault address 0x0009562d.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 32 31 38 30 20 00.2180
0030: 69 6e 20 6d 73 68 74 6d in mshtm
0038: 6c 2e 64 6c 6c 20 36 2e l.dll 6.
0040: 30 2e 32 39 30 30 2e 32 0.2900.2
0048: 36 30 34 20 61 74 20 6f 604 at o
0050: 66 66 73 65 74 20 30 30 ffset 00
0058: 30 39 35 36 32 64 0d 0a 09562d..

If that's at all useful...

 

[Ron Martell]

Just done that, no problems reported.

Though Internet Explorer crashed on it after the sfc, when I just surfing
around...

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 22/03/2005
Time: 14:43:34
User: N/A
Computer: TESTHOUSE1
Description:
Faulting application iexplore.exe, version 6.0.2900.2180, faulting module
mshtml.dll, version 6.0.2900.2604, fault address 0x0009562d.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 32 31 38 30 20 00.2180
0030: 69 6e 20 6d 73 68 74 6d in mshtm
0038: 6c 2e 64 6c 6c 20 36 2e l.dll 6.
0040: 30 2e 32 39 30 30 2e 32 0.2900.2
0048: 36 30 34 20 61 74 20 6f 604 at o
0050: 66 66 73 65 74 20 30 30 ffset 00
0058: 30 39 35 36 32 64 0d 0a 09562d..

If that's at all useful...

I found a couple of possible solutions that have reportedly worked for
others.

1. Try uninstalling Macromedia Shockwave and then reinstalling it.
Get the uninstaller from:
www.macromedia.com/shockwave/download/alternates/#sp

Once the file has finished downloading, double-click it to uninstall
Shockwave. The uninstaller will work for Shockwave Player version 6
and higher. Shockwave 7 download:
http://www.macromedia.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

2. Another user traced this error (on a Windows 98 machine) to the
file msvcrt.dll having been replaced by an older version. A check of
my own system shows that the copy in my \Windows\System32 folder is
version 7.00.2600.2180. However it seems that I have 30 copies of
this file, with a wide assortment of version numbers, in various
folders and compressed archives on my hard drive. So a version mixup
is not unlikely.

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

In memory of a dear friend Alex Nichol MVP
http://aumha.org/alex.htm