BSOD After Turning Off Hibernate Mode Possibility

[William McIlroy]

http://www.mdrsesco.biz/bsod-112507.jpg

See the screen shot at the above URL.

This is Vista Enterprise for 64-bit computers (not Itanium). All patches
extant applied. No viruses according to Norton A-V.

 

[Rick Rogers]

Hi,

Other causes:
http://www.microsoft.com/technet/pr...serv/reskit/prork/prhd_exe_qofl.mspx?mfr=true
(written for Win2000, but the causes and error type haven't changed).

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

 

[William McIlroy]

My $2,000 brand new Dell system is in factory perfect condition. Norton A-V
reports no malware. Corruption? Could Vista be corrupting my system? On
reboot, Vista reported the Recycle Bin had become corrupted. Who or what
corrupted it? What behavior should I avoid to not have the Recycle Bin
corrupted in the future? Is there some Microsoft-recommended hardware that
doesn't make Vista look bad?
--
William McIlroy

Hi,

Other causes:
http://www.microsoft.com/technet/pr...serv/reskit/prork/prhd_exe_qofl.mspx?mfr=true
(written for Win2000, but the causes and error type haven't changed).

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

 

[Mick Murphy]

It is not a microsoft disk ,as perse.

Dell adds their own crap to it.

It's under Warranty, contact Dell.

My $2,000 brand new Dell system is in factory perfect condition. Norton A-V
reports no malware. Corruption? Could Vista be corrupting my system? On
reboot, Vista reported the Recycle Bin had become corrupted. Who or what
corrupted it? What behavior should I avoid to not have the Recycle Bin
corrupted in the future? Is there some Microsoft-recommended hardware that
doesn't make Vista look bad?

 

[Rick Rogers]

Hi,

If it's brand new, exercise the warranty terms and have Dell fix it. My
guess would be faulty memory or a problem with the drive controller. Either
way, there's no reason you should be messing with it.

Personally, I'd see if the situation improves by uninstalling the Norton
software.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

My $2,000 brand new Dell system is in factory perfect condition. Norton
A-V
reports no malware. Corruption? Could Vista be corrupting my system? On
reboot, Vista reported the Recycle Bin had become corrupted. Who or what
corrupted it? What behavior should I avoid to not have the Recycle Bin
corrupted in the future? Is there some Microsoft-recommended hardware
that
doesn't make Vista look bad?

 

[Mark M Morse]

Hi William:

I agree with Rick. Dell needs to support pre-installed software --
including the operating system. It's much more likely that Dell corrupted
your system, not the operating system, because they do bloat the hard drive
with incompatible crap when they create their factory-perfect condition.
Most major manufacturers do this. (My old laptop from TOSHIBA came without
any AOL services or offers, but I later installed Kaspersky's Internet
security program, and it found a tiny application that was communicating
with an AOL server every few days.)

Document. Document. Document.

I hope you can afford to purchase an extended warranty. I'm glad I did five
years ago when I bought a $3500 laptop direct from Dell.

None of their batteries would hold a charge (it took a class-action lawsuit
to resolve that one). I discovered that the optical drive was a used or
refurbished unit when I removed it. (It went bad and prevented boot-up.)
The paint on the metal underside showed extensive track wear and the label
was quite dirty and stained. I went through five optical drives. I went
through one motherboard. I went through two keyboards. I went through one
port replicator and one mouse. (Once, to get my same-day repair service, I
agreed to meet Dell's contracted tech at his current job site; he replaced
the keyboard in the parking lot on the trunk of my car! This tech agreed
that Dell built new computers with used parts.)

Don't let Dell try to pass the buck. You paid top dollar. You deserve to
be an end-user, not a troubleshooter. They tried to belittle my problems
twice. I found the Better Business Bureau very useful in those instances;
the BBB's clout (and their little black book) cut through Dell's corporate
barrier much faster than I ever could. On a different occasion, I wrote a
letter to PC World magazine's editor asking why they advertise products from
a corporation that provides such lousy customer service. That effort
eventually led to a small victory; I got a $100 refund from Dell, but no
apology for (or acknowledgement of) any customer-service shortcomings.

Document!

I think the best route these days with high-end computer purchases is to
contact the manufacturer directly beforehand and explain that if they are
willing to assign a personal sales rep who can customize the system to my
satisfaction, then I am ready to shell out a few grand to enjoy the latest
technology for awhile. With my newest TOSHIBA, I did not purchase an
operating system. I told my sales rep that I wanted a disk with the
driver's for Vista. They sent that, along with a utilities disk and some
funware. The hard drive was not formatted. I had my own copy of Windows XP
Home.

Very recently, I bought Vista Home Premium. A hard-drive security wipe, a
Vista install, latest drivers downloaded from TOSHIBA. The hardware is
working well. I find it reassuring to begin with a clean slate.

Did I suggest that it's very important for you to document everything that
happens with your system and Dell?

~ MarkBot



William McIlroy wrote, in part: