BSOD after failed driver installation. Can only start in safe mode

[Guest]

I have just tried to install the official Vista printer driver from Samsung
for my Samsung ML-4500 laser printer. About halfway through, the system
crashed with a BSOD and every time I try to reboot I get a BSOD and the
following technical information:

STOP: 0x0000007E (0xC0000005, 0x81D825D8, 0x83090940, 0x8309063C).

The OS (Vista 32 bit ultimate edition) will not start up normally and I
cannot perform a system restore. It will start up in safe mode and when I
connect to microsoft to check the problem I receive the message:

"You received this message because a device driver installed on your
computer caused the windows operating system to stop unexpectedly. This type
of error is referred to as a "stop error". A stop error requires you to
restart your computer.


Neither the above or the BSOD tells me what the problem driver is. I assume
it is the Samsung driver which started installing before the first BSOD but
none of the above tells me how to find the problem driver and how to get rid
of it.

I have tried disabling all startup programs and all non microsoft services
but this doesn't help.

I cannot find any information elsewhere on the internet about anybody
getting this problem after installing this driver. Any help or suggestions
would be greatly appreciated.

 

[John Barnes]

Why can't you do a system restore? In safe mode you can remove the driver
if you can determine which one it is (create date) and check in your event
viewer and see if you can find a clue.

 

[Guest]

The system restore appears to start, the system then reboots but as soon as
the OS has loaded, I get the BSOD again. I then reboot in safe mode and it
tells me that system restore was interrupted.

 

[Michael Solomon]

I have just tried to install the official Vista printer driver from Samsung
for my Samsung ML-4500 laser printer. About halfway through, the system
crashed with a BSOD and every time I try to reboot I get a BSOD and the
following technical information:

STOP: 0x0000007E (0xC0000005, 0x81D825D8, 0x83090940, 0x8309063C).

The OS (Vista 32 bit ultimate edition) will not start up normally and I
cannot perform a system restore. It will start up in safe mode and when I
connect to microsoft to check the problem I receive the message:

"You received this message because a device driver installed on your
computer caused the windows operating system to stop unexpectedly. This
type
of error is referred to as a "stop error". A stop error requires you to
restart your computer.


Neither the above or the BSOD tells me what the problem driver is. I
assume
it is the Samsung driver which started installing before the first BSOD
but
none of the above tells me how to find the problem driver and how to get
rid
of it.

I have tried disabling all startup programs and all non microsoft services
but this doesn't help.

I cannot find any information elsewhere on the internet about anybody
getting this problem after installing this driver. Any help or suggestions
would be greatly appreciated.

Most likely the problem to which it is referring is with the Samsung driver.
Was this official Samsung driver from the CD that came with the printer or
did you check the Samsung website for later versions as often out of box
versions have been superseded otherwise updated by the manufacturer by the
time the product is purchased at retail.

If the post in this thread from "sirfartalot," does not resolve the issue,
try booting from the Vista disk and select repair at the setup screen as
this should repair the startup files and allow you to reboot. Be sure the
printer is not connected to the system when trying to boot.

If this allows you to boot the system and assuming the "Official Samsung"
driver you used came from their website or is otherwise determined to be
their latest version, you need to contact Samsung tech support for help with
this issue.

 

[Guest]

I had actually already tried to locate and delete the driver as John
suggested but I thought I'd go back and check again and I had missed a file
in the system 32\drivers folder. I can now boot okay. I thought I'd see if
system restore would work now but it still won't. Not that it matters - I've
been using system restore since it appeared in Windows Me, in Windows XP and
since last year in Vista (started using Vista via my technet subscription)
and I don't think I've ever known a system restore actually work to solve a
problem for me or anybody else - it must be the ultimate "it'd be great if it
actually worked" feature!

I'm not sure if a startup repair would have worked either because the OS was
loading, but then tripping up once Windows had started.

The driver was the latest from the Samsung site - needless to say I won't be
trying to install it again! (I'm actually surprised that Samsung bothered to
release a Vista driver for such an old printer and I very much doubt that
their technical support will be very bothered).

Thanks all. Should have looked harder the first time myself.

 

[Michael Solomon]

The system restore appears to start, the system then reboots but as soon
as
the OS has loaded, I get the BSOD again. I then reboot in safe mode and it
tells me that system restore was interrupted.

You might try simply reinstalling Vista over itself assuming your data is
backed up. It actually should keep your data in place but being backed up
is a good precaution. If the data is not backed up, you can try copying it
to somewhere else while in safe mode.