Browser Problems

[Luis]

I cant figure out what is wrong with my browser, it
doesn't let me enter certain sites, and when I do my
windows update, I get error 0x800C0005. Please help me
out ASAP.

 

[Jan Il]

Hi Luis

I cant figure out what is wrong with my browser, it
doesn't let me enter certain sites, and when I do my
windows update, I get error 0x800C0005. Please help me
out ASAP.

Try the following information and see if it helps.

C. See if this applies: Cipher Strength Appears as 0-Bit in Internet
Explorer

D. Clear Internet Cache
1. Click Tools > Internet Options
2. In the "Temporary Internet Files" section, click "Delete Cookies"
3. Click "Delete Files" click "Delete all offline content" click OK
4. In the "History" section, click "Clear History".
5. Click "OK".

E. System Date and Time
1. Click on Start, Settings, Control Panel (or Start, Control Panel)
2. Open the Date/Time item.
3. Verify that you have the correct date and time on your computer.
4. Verify the correct Time Zone.

F. Check the language setting in Internet Explorer:
1. Open Internet Explorer, click Tools > Internet Options
2. Click on the Languages button
3. Verify at least one language is listed

G. Please uncheck "Check for server certificate revocation":
1. Open Internet Explorer
2. Click on Tools
3. Click on Internet Option from the drop down menu
4. Click on the Advanced tab
5. Scroll down to the Security Section
6. Unselect "Check for server certificate revocation"
7. Reboot the machine

H. Since SSL cannot be cached many users can access the site using the
secured link directly:
https://v4.windowsupdate.microsoft.com/en/default.asp

I. Verify your PC can access SSL-enabled web sites Please connect to the SSL
test web site https://www.stanford.edu/group/idg/...ecure/test.html

J. Repair Internet Explorer
Windows 98/ME:
Start/Settings/Control Panel
Double click Add/Remove Programs
Double click "Microsoft Internet Explorer..."
Select "Repair Internet explorer"
Click OK and follow prompts.
Reboot.
If you do not have the latest version of Internet explorer, update now.
Download Internet Explorer to your desktop.
Reboot
Disable all unnecessary applications including antivirus
Install Internet Explorer by double clicking the downloaded icon.
Follow prompts and reboot.

K. Windows Update requires ports 80 and 443
Verify your firewall and or proxy has both ports 80 and
443 enabled for both incoming and outgoing traffic.

M. Check the following certificates are installed and valid:
1. Internet Explorer >Tools > Internet Options > Content >Certificates
2. Select the Trusted Root Certification Authorities tab
3. Check for a certificate called "MICROSOFT ROOT AUTHORITY".
4. Double-click on it to open its properties.
5. On the General tab, verify valid dates "1/10/1997 to 12/31/2020"
6. On the Certification Path tab, Certificate Status, make sure it says
"This certificate is OK." Click OK,
7. Find a certificate "NO LIABILITY ACCEPTED".
8. On the General tab, verify valid dates "5/11/1997 to 1/7/2004" Although
this certificate is expired the site will continue to work. The site will
fail if the certificate is missing or revoked.
9. On the Certification Path tab, Certificate Status, make sure it says
"This certificate is OK." Click OK. Click the Close button.
10. Find a certificate called "GTE CYBER TRUST ROOT". You may have more than
one of these with the same name. You need to check the one that has an
Expiration date of 2/23/2006.
11. On the General tab, make sure that the Valid from dates are correct. It
should be "2/23/1996 to 2/23/2006"
12. On the Certification Path tab, under the Certificate Status section,
make sure it says "This certificate is OK."
13. Click OK on the certificate. Click the Close button on the Certificates
screen.

N. Register the following system files
Click Start > Run
Type "regsvr32 softpub.dll" (w/o quotes)
Press OK
Repeat the above steps for the following:
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 cryptdlg.dll

O. If TLS 1.0 and FIPS are both enabled, users will receive the 0x800c0008
error message on the first GetManifest They must disable FIPS.System
Cryptography: Use FIPS compliant Algorithms policy
1. In Control Panel, click "Administrative Tools", and then double-click
"Local Security Policy".
2. In "Local Security Settings", expand "Local Policies", and then click
"Security Options".
3. Under "Policy" in the right pane, double-click "System cryptography: Use
FIPS compliant algorithms for encryption, hashing, and signing", and then
click "Disabled".The change takes effect after the local security policy is
re-applied. For more information:
PRB: Cannot Visit SSL Sites after You Enable FIPS Compliant Cryptography

P. If the problem still persists, follow the Windows Update Checklist.


Hope this helps.

Jan
Smiles are meant to be shared,
that's why they're so contagious.

Please reply to the newsgroup so others may benefit.

 

[Jan Il]

Hi Luis

In addition to the previous information, work through the following to see
if it helps.

How Do I Install/Uninstall IE?
http://www.btinternet.com/~winnoel/ReInIE.htm

Problems reinstalling IE 6 Q831167
http://support.microsoft.com/?kbid=831167

For IE6 SP1..................

IE SP1 - How to Install
http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.asp

IE6 SP1 Cumlulative Patch:

MS04-013 (837009) Cumulative Security Update for Outlook Express
http://www.microsoft.com/technet/security/Bulletin/MS04-013.mspx
Security Update Replacement: This bulletin replaces MS03-014: Cumulative
Update for Outlook Express, and any prior Cumulative Security Update for
Outlook Express

Order CD
http://www.microsoft.com/windows/ie/ordercd/ie6sp1.asp

Get it on the Free Windows Security Update CD (Feb-04)
http://www.microsoft.com/security/protect/cd/order.asp

How to obtain and use the Windows Security Update CD (Feb-04)
http://support.microsoft.com/?kbid=833242

List of security updates that are included on the Windows Security
Update CD (Feb-04)
http://support.microsoft.com/?kbid=836570

Or download it from the Windows Update Catalogue:

Download Drivers and Updates from Windows Update Catalog
http://support.microsoft.com/default.aspx?scid=kb;en-us;323166

Downloading IE for a Different Operating System
http://support.microsoft.com/?kbid=174680

Or order IE6-SP1 on CD (you pay shipping)
http://www.microsoft.com/windows/ie/ordercd/ie6sp1.asp

How to Download Internet Explorer 6 SP1:
http://www.broomeman.com/support/wsiedown.html
Q174680- Downloading Internet Explorer For A Different Operating System:
http://support.microsoft.com/?kbid=174680
The whole package in one file
http://public.planetmirror.com/pub/microsoft/ie/6.0sp1/

To Backup, restore or transfer OE messages and settings:

See:
http://insideoe.tomsterdam.com/backup/index.htm
http://www.oehelp.com/backup.aspx

Outlook Express Backup programs
www.oehelp.com/OEBackup/)

Before You Connect a New Computer to the Internet
http://www.cert.org/tech_tips/before_you_plug_in.html


or ..............if all else fails..................

Repair Internet Explorer

Be sure that your AV and firewall is disabled before starting:

1. Close all Internet windows and programs, then the Click the Start tab
on the bottom task bar.
2. Click Settings
3. Click Control Panel
4. Click on Add/Remove Programs
5. Find and highlight your IE version in the list
6. Click the Add/Remove tab on the dialog box under the window
7. When the Wizard window opens you should see a Repair Internet Explorer
8. Click the radio button or box next to it, then click OK
9. Let it run the repair
10. Reboot you computer

or......

Be sure that your AV and firewall is disabled:

Method 2 in this article works on earlier versions of Windows.
How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP
http://support.microsoft.com/?kbid=318378

or.................

If you have not already done so, then you might try a repair of IE6 as
follows:
http://support.microsoft.com/defaul...port/kb/articles/Q194/1/77.asp&NoWebContent=1
or
http://snipurl.com/6s3r

For XP Repair of IE - Courtesy of Robert Aldwinckle

XP users who have installed IE6sp1 before upgrading to XPsp1
will have setupwbv.dll and will be able to do a repair using

rundll32 setupwbv.dll,IE6Maintenance

Otherwise, they have to use

sfc /scannow

etc., or reinstall IE6 (Ref: KB318378)

or......................

Courtesy of Jim Byrd:

There is no direct Repair function for IE6 in XP. Here are some
alternatives:

1. With XP you need to go to Start|Run and type "sfc /scannow" (without the
quotes and notice the space between the c and the /.) Have your XP CD handy
and be prepared to go get a cup of coffee - it takes a while. This will do
the same thing as Repair IE6 for XP but a lot more, that is find any corrupt
system files and replace them. It does not, however, re-register the
various software components (except possibly the ones it replaces?) AFAIK.

Be aware that under certain circumstances (Win2k before SP4 - see mskb
814510, http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q814510) sfc
can erroneously overwrite (restore over) previously installed files from
certain "hotfixes" which will then need to be re-installed. To check for
this, after running sfc, open a Cmd window and enter "qfecheck /v /l:c:\"
(without the quotes). If you don't have qfecheck installed, it can be
obtained for XP here:
http://www.microsoft.com/downloads/release.asp?ReleaseID=35468 and for
Win2k, obtain qfecheck here:
http://www.microsoft.com/downloads/release.asp?ReleaseID=35470

2. Another alternative that works on Win2k and may or may not work on XP
(but probably does - I've heard both stories), for just IE6 repair if you
don't have IE6 listed in Add-Remove Programs, then in Start|Run then enter

"rundll32 setupwbv.dll,IE6Maintenance"

without the quotes, exactly as shown, and select the appropriate entry.

3. If you find that you need to do a re-install of IE6 then you can
consider the following, I can't verify this for XP (I'm Win2k - it works
there, and I've had good reports from XP users), but you might want to give
it a try at your own risk. Again, enter this at Start|Run without the
quotes and be careful about the spacing:

"rundll32.exe setupapi,InstallHinfSection DefaultInstall 132
C:\windows\inf\ie.inf"

4. Lastly, here is a link to a MSKB article about re-installing IE6/OE6:

How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP (Q318378)
http://support.microsoft.com/?id=kb;en-us;Q318378

or................

Courtesy of Robert Aldwinckle

Here is a more recent suggestion I have been giving to XP users
who want to try some repair procedures.

<TITLE>831429 - Windows XP stops responding when you download updates from
Windows Update</TITLE>
< http://support.microsoft.com/default.aspx?scid=kb;en-us;831429 >

It is actually a more comprehensive set of re-registrations than an
IE Repair with the default FixIE.inf would do for either NT5.

Although they are listed specifically for W2K they should apply
equally to XP.

Hope this helps.

Jan
Smiles are meant to be shared,
that's why they're so contagious.

Please reply to the newsgroup so others may benefit.