Broadband disconnection at certain times but why ?

  • Thread starter Thread starter cmap
  • Start date Start date
C

cmap

hi
I'm having broadband issues and I hope someone can help.

My setup is win xp sp2 adsl speedtouch modem, been the same
modem/line/house/isp for 5 years. New computer for a year.

Basically since last thurs, I get disconnected often between 7.30pm and
11pm. It can vary from 4 to 10 an hour and yesterday and today both
started at 8pm.

BT report their isn't a problem with the phone line.

The disconnect happens when I stop being able to send data, the modem
then flashes adsl light as if the phone line isn't available and the
connection drops. I can connect again ok within a minute.

It happened whether the computer was upstairs or downstairs, its
directly plugged into the phone line by filter and i've not changed
anything.

What can be causing this ? I tried disabling antivirus, a new filter,
but no change.

I'm thinking its interference, but what ? or as its at peak times an
overloaded exchange glitching ?

Elaine
 
hi
I'm having broadband issues and I hope someone can help.

My setup is win xp sp2 adsl speedtouch modem, been the same
modem/line/house/isp for 5 years. New computer for a year.

Basically since last thurs, I get disconnected often between 7.30pm and
11pm. It can vary from 4 to 10 an hour and yesterday and today both
started at 8pm.

BT report their isn't a problem with the phone line.

The disconnect happens when I stop being able to send data, the modem
then flashes adsl light as if the phone line isn't available and the
connection drops. I can connect again ok within a minute.

It happened whether the computer was upstairs or downstairs, its
directly plugged into the phone line by filter and i've not changed
anything.

What can be causing this ? I tried disabling antivirus, a new filter,
but no change.

I'm thinking its interference, but what ? or as its at peak times an
overloaded exchange glitching ?

Elaine
Click to expand...
It is much more likely that their server is overloaded. Things are quite
busy at those times of the day.
Jim
 
do you mean bt or my isp virgin ?
the modem behaves the same when I'm NOT connected - ie. shows the adsl
light flashing red that it can't find a phone line at those times too
so i guess you mean bt exchange ?
Elaine
 
hi
I'm having broadband issues and I hope someone can help.
Click to expand...
My setup is win xp sp2 adsl speedtouch modem, been the same
modem/line/house/isp for 5 years. New computer for a year.
Click to expand...
Basically since last thurs, I get disconnected often between 7.30pm and
11pm. It can vary from 4 to 10 an hour and yesterday and today both
started at 8pm.
Click to expand...
BT report their isn't a problem with the phone line.
Click to expand...
The disconnect happens when I stop being able to send data, the modem
then flashes adsl light as if the phone line isn't available and the
connection drops. I can connect again ok within a minute.
Click to expand...
It happened whether the computer was upstairs or downstairs, its
directly plugged into the phone line by filter and i've not changed
anything.
Click to expand...
What can be causing this ? I tried disabling antivirus, a new filter,
but no change.
Click to expand...
I'm thinking its interference, but what ? or as its at peak times an
overloaded exchange glitching ?
Click to expand...
Elaine
Click to expand...

if there is a log of the modem you should look at the SYNC entries
when the modem goes out of sync frequently it usually is a line problem
maybe the phone cord is dying on you, then try another one
or perhaps you've got mice ;-)
even when nothing changed at all it is best to check it anyway

could be that the modem is giving up, it happens

grtz
 
do you mean bt or my isp virgin ?
the modem behaves the same when I'm NOT connected - ie. shows the adsl
light flashing red that it can't find a phone line at those times too
so i guess you mean bt exchange ?
Elaine
Click to expand...
Either or both servers could be too busy.
Jim
 
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