Broadband disconnection at certain times but why ?


C

cmap

hi
I'm having broadband issues and I hope someone can help.

My setup is win xp sp2 adsl speedtouch modem, been the same
modem/line/house/isp for 5 years. New computer for a year.

Basically since last thurs, I get disconnected often between 7.30pm and
11pm. It can vary from 4 to 10 an hour and yesterday and today both
started at 8pm.

BT report their isn't a problem with the phone line.

The disconnect happens when I stop being able to send data, the modem
then flashes adsl light as if the phone line isn't available and the
connection drops. I can connect again ok within a minute.

It happened whether the computer was upstairs or downstairs, its
directly plugged into the phone line by filter and i've not changed
anything.

What can be causing this ? I tried disabling antivirus, a new filter,
but no change.

I'm thinking its interference, but what ? or as its at peak times an
overloaded exchange glitching ?

Elaine
 
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J

Jim

hi
I'm having broadband issues and I hope someone can help.

My setup is win xp sp2 adsl speedtouch modem, been the same
modem/line/house/isp for 5 years. New computer for a year.

Basically since last thurs, I get disconnected often between 7.30pm and
11pm. It can vary from 4 to 10 an hour and yesterday and today both
started at 8pm.

BT report their isn't a problem with the phone line.

The disconnect happens when I stop being able to send data, the modem
then flashes adsl light as if the phone line isn't available and the
connection drops. I can connect again ok within a minute.

It happened whether the computer was upstairs or downstairs, its
directly plugged into the phone line by filter and i've not changed
anything.

What can be causing this ? I tried disabling antivirus, a new filter,
but no change.

I'm thinking its interference, but what ? or as its at peak times an
overloaded exchange glitching ?

Elaine
It is much more likely that their server is overloaded. Things are quite
busy at those times of the day.
Jim
 
C

cmap

do you mean bt or my isp virgin ?
the modem behaves the same when I'm NOT connected - ie. shows the adsl
light flashing red that it can't find a phone line at those times too
so i guess you mean bt exchange ?
Elaine
 
C

chriske911

hi
I'm having broadband issues and I hope someone can help.
My setup is win xp sp2 adsl speedtouch modem, been the same
modem/line/house/isp for 5 years. New computer for a year.
Basically since last thurs, I get disconnected often between 7.30pm and
11pm. It can vary from 4 to 10 an hour and yesterday and today both
started at 8pm.
BT report their isn't a problem with the phone line.
The disconnect happens when I stop being able to send data, the modem
then flashes adsl light as if the phone line isn't available and the
connection drops. I can connect again ok within a minute.
It happened whether the computer was upstairs or downstairs, its
directly plugged into the phone line by filter and i've not changed
anything.
What can be causing this ? I tried disabling antivirus, a new filter,
but no change.
I'm thinking its interference, but what ? or as its at peak times an
overloaded exchange glitching ?

if there is a log of the modem you should look at the SYNC entries
when the modem goes out of sync frequently it usually is a line problem
maybe the phone cord is dying on you, then try another one
or perhaps you've got mice ;-)
even when nothing changed at all it is best to check it anyway

could be that the modem is giving up, it happens

grtz
 
J

Jim

do you mean bt or my isp virgin ?
the modem behaves the same when I'm NOT connected - ie. shows the adsl
light flashing red that it can't find a phone line at those times too
so i guess you mean bt exchange ?
Elaine
Either or both servers could be too busy.
Jim
 
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