blue screen

[Saeed esfandiar]

hi , unfortunately my laptop has a serious problem, after 4 or 5 hour my
laptop stop working and any key or mouse doesnt work ,then a blue window
that consist error message exhibit......please help me for solving this
problem

 

[Guest]

In Control Panel choose Problem Reports and Solutions (type problem in
Start's searchbox), go to Problem History, right click your error and choose
Check For Solution. You can also examine the details.

In Administrative Tools choose Reliability and Performance Monitor and
choose MonitoringTools then Reliability Monitor (type Reliability in search
on Start) . This list a chart of software installs, uninstalls, Windows
updates, and crashes. See if your crashes started happening after you
installed or uninstalled something.

Also test memory with Memory Diagnostics (type memory in Start's search
box).

 

[Peter Foldes]

What does the Blue Screen say as the error. Can you post it as per verbatim if you
want help. Crystal Ball is out of commission here

 

[Rick Rogers]

Hi,

Without knowing the text of the error, it's difficult to tell, but the time
involved tells me that it's likely an overheating issue. A cooling pad may
help, and make sure the vents are kept clear.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org