Blue Screen

[offwego]

I’ve had two blue screen crashes recently! The error codes are:

Ox0000077
0000010
0xAD574C34
0xB30A6C34

I’m running XP Pro SP3 and have auto updates turned on. I regularly run
virus/spyware checks.

Any ideas?

 

[Shenan Stanley]

I've had two blue screen crashes recently! The error codes are:

Ox0000077
0000010
0xAD574C34
0xB30A6C34

I'm running XP Pro SP3 and have auto updates turned on. I
regularly run virus/spyware checks.

Any ideas?

Regularly run AV/AS checks with what?

Might I suggest a little cleanup before you go much further?

Fix your file/registry permissions...

Ignore the title and follow the sub-section under "Advanced Troubleshooting"
titled, "Method 1: Reset the registry and the file permissions"
http://support.microsoft.com/kb/949377
*will take time
(** Ignore the last step - you said you already had SP3.)

Reboot and ...

If you have applications you do not use - go through Control Panel -->
Add or Remove Programs and uninstall them. After uninstallaing and
rebooting as needed to remove them - reboot one more time for good
measure and...

Download/install this:
http://support.microsoft.com/kb/290301

After installing, do the following:

Start button --> RUN --> type in:
"%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g!
--> Click OK.
(The quotation marks and percentage signs and spacing should be exact.)

Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):

SuperAntiSpyware
http://www.superantispyware.com/
(Reboot if needed)

MalwareBytes
http://www.malwarebytes.com/
(Reboot if needed)

After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.

Download and run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

Reboot.

Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
http://www.microsoft.com/downloadS/...6F-60B6-4412-95B9-54D056D6F9F4&displaylang=en

Reboot.

and...

Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
.... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:

Close all Internet Explorer windows and other applications.

Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.

(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...

Reboot.

Then follow the instructions here:

How do I reset Windows Update components?
http://support.microsoft.com/kb/971058

Reboot.

CHKDSK
How to scan your disks for errors
http://support.microsoft.com/kb/315265
* will take time and a reboot

Defragment
How to Defragment your hard drives
http://support.microsoft.com/kb/314848
* will take time

Ensure your hardware drivers are up to date (from the hardware
manufacturer's respective web pages.) Never get hardware drivers
for hardware that was not created/sold by Microsoft from Microsoft.
In other words, if you have an ATI video card, get the video card
driver from the AMD/ATI web site. If you have a Broadcom network
device, get the driver from broadcom. The exception would be if you
have a third-tier computer - from IBM, Dell, Gateway, HP, etc... Go to
their site, put in your model or serial number and get the drivers *they*
offer.

Reboot...

Log on as an user with administrative rights and open Internet Explorer
and visit http://windowsupdate.microsoft.com/ and select to do a
CUSTOM scan...

Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.

Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.

Reboot again.

If it did work - try the web page again - selecting no more than 3-5 at a
time. Rebooting as needed.

The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one and any of the "Office Live" ones or
"Windows Live" ones for now. I would completely avoid the
Optional Hardware updates. Also - I do not see any urgent need to install
Internet Explorer 8 at this time.

Seriously - do all that. This is like antibiotics - don't skip a single
step, don't quit because you think things will be okay now - go through
until the end, until you have done everything given in the order given. If
you have a problem with a step come ask and let someone here get you
through that step. If you don't understand how to do a step, come back and
ask here about that step and let someone walk you through it.

Then - when done - let everyone here know if it worked for you - or if you
have more issues.

 

[offwego]

Shenan,

Many thanks for your comprehensive response. It's going to take a bit of
time to work through it but to answer you question I use Zone Alarm, Spybot
and Adware Anniversary edition against spyware and virus infection.

 

[Shenan Stanley]

Many thanks for your comprehensive response. It's going to take a
bit of time to work through it but to answer you question I use
Zone Alarm, Spybot and Adware Anniversary edition against spyware
and virus infection.

just a point I feel I need to make:
Your antivirus and antispyware applications are excellent choices -
however - I would still say you should run the three i specify in my steps.

 

[Jose]

I’ve had two blue screen crashes recently!  The error codes are:

Ox0000077
0000010
0xAD574C34
0xB30A6C34

I’m running XP Pro SP3 and have auto updates turned on.  I regularly run
virus/spyware checks.

Any ideas?

This will not take too long:

Minimize questions, guessing and trying things by supplying enough
information:

Click Start, Run and in the box enter:

msinfo32

Click OK, and when the System Summary info appears, click Edit, Select
All, Copy and then paste
back here.

There would be some personal information (like System Name and User
Name) or whatever appears to
be only your business that you can delete from the paste.

Disable Automatic restart on system error to stop the error on your
screen so you can see it:

Right click My Computer, Properties, Advanced, Startup and Recovery
Settings.

In the System failure section, untick the Automatically restart box,
OK, OK.

Wait for a failure

Minimize qustions and guessing by supplying enough information:

Click Start, Run and in the box enter:

msinfo32

Click OK, and when the System Summary info appears, click Edit, Select
All, Copy and then paste
back here.

There would be some personal information (like System Name and User
Name) or whatever appears to
be only your business that you can delete from the paste.

Disable Automatic restart on system error to stop the error on your
screen so you can see it:

Right click My Computer, Properties, Advanced, Startup and Recovery
Settings.

In the System failure section, untick the Automatically restart box,
OK, OK.

BSOD blue screen of death example information showing what you need to
provide after
a failure:

http://www.codinghorror.com/blog/images/Windows_XP_BSOD.png
http://techrepublic.com.com/i/tr/downloads/images/bsod_a.jpg

Send the information pointed to with the red arrows (3-4 lines
total). Skip
the boring text unless it looks important to you. We know what a BSOD
looks
like, we need to know the other information that is specific to yours
BSOD.

Wait for a failure, send the info.

 

[offwego]

....here's the info:

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name
System Manufacturer Dell Inc.
System Model Dimension 9100
System Type X86-based PC
Processor x86 Family 15 Model 4 Stepping 4 GenuineIntel ~2793 Mhz
BIOS Version/Date Dell Inc. A02, 08/11/2005
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale UK
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name
Time Zone GMT Daylight Time
Total Physical Memory 3,072.00 MB
Available Physical Memory 2.13 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 4.84 GB
Page File C:\pagefile.sys

 

[Jose]

...here's the info:

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name    
System Manufacturer     Dell Inc.
System Model    Dimension 9100
System Type     X86-based PC
Processor       x86 Family 15 Model 4 Stepping 4 GenuineIntel ~2793Mhz
BIOS Version/Date       Dell Inc. A02, 08/11/2005
SMBIOS Version  2.3
Windows Directory       C:\WINDOWS
System Directory        C:\WINDOWS\system32
Boot Device     \Device\HarddiskVolume1
Locale  UK
Hardware Abstraction Layer      Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name      
Time Zone       GMT Daylight Time
Total Physical Memory   3,072.00 MB
Available Physical Memory       2.13 GB
Total Virtual Memory    2.00 GB
Available Virtual Memory        1.96 GB
Page File Space 4.84 GB
Page File       C:\pagefile.sys

Very good.

While your waiting for your BSOD, please do this part I left out of my
earlier post:

Reduce the chances of malicious software by running some scans.

Download, install, update and do a full scan with these free malware
detection programs:

Malwarebytes (MBAM): http://malwarebytes.org/
SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

These can be uninstalled later if desired.

 

[offwego]

....thanks for the post. I tried to run the anti spyware and maleware
programmes but I got a BSOD before they had completed! Here are the BSOD
error messages:

KERNEL_STACK_INPAGE_ERROR
STOP: 0x00000077 (0x00000001, 0x00000000, 0x00000000, 0xA79ABC34)

I'll try and run the spyware/malware again!

 

[offwego]

Tried to run Malwarebytes again but I got another BSOD. Same error messages
as last time except for tjhe last one which this time was 0xA7091C34

 

[Elmo]

Tried to run Malwarebytes again but I got another BSOD. Same error messages
as last time except for tjhe last one which this time was 0xA7091C34

Burn BitDefender, or another program listed at the link below, to a CD
(using a working machine) and test the infected machine with it.
BitDefender also has a Rootkit checker on the Linux Desktop; run it if
you think that's the problem:

http://www.techmixer.com/free-bootable-antivirus-rescue-cds-download-list/

Download the executable rather than the .iso image, if one is
available.. it prompts you to insert a CD and burns the file, no problem.

Then run these:

Malwarebytes© Corporation
http://www.malwarebytes.org/mbam/program/mbam-setup.exe

SuperAntispyware
http://www.superantispyware.com/superantispywarefreevspro.html

 

[offwego]

I've just worked through Shenan's list and things seem t be working a lot
better now!