Hi Shenan!
Your recommendations took a while for me to do, but thanks for them.
Everything worked fine until I got to the Windows Update site and tried to
do the custom scan. I ran into the same problem because of the AU error.
The only high priority was the I.E. 8 and, again, I couldn't d/l it. There
was an optional software d/l for a root certificate, and even that didn't
work out because of the AU.
The status of AU is AUTOMATIC and the status of BITS is MANUAL.
Below is the bottom 50 or so lines from the WU log (it's going to look
different here than how it did when it pulled up for me):
2009-05-03 15:42:04:312 1128 70 Agent *********
2009-05-03 15:42:04:312 1128 70 Agent * Online = No; Ignore download
priority = No
2009-05-03 15:42:04:312 1128 70 Agent * Criteria = "IsHidden=0 and
IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
IsAssigned=1 and RebootRequired=1"
2009-05-03 15:42:04:312 1128 70 Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2009-05-03 15:42:04:312 1128 70 Agent * Search Scope = {Machine}
2009-05-03 15:42:04:328 2968 11c0 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2009-05-03 15:42:04:328 2968 11c0 COMAPI - Updates found = 3
2009-05-03 15:42:04:328 2968 11c0 COMAPI ---------
2009-05-03 15:42:04:328 2968 11c0 COMAPI -- END -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2009-05-03 15:42:04:328 2968 11c0 COMAPI -------------
2009-05-03 15:42:04:328 2968 224 COMAPI -------------
2009-05-03 15:42:04:328 2968 224 COMAPI -- START -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2009-05-03 15:42:04:343 2968 224 COMAPI ---------
2009-05-03 15:42:04:343 2968 224 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2009-05-03 15:42:05:609 1128 70 Agent Handler for update
{63208829-EBE9-43E3-9991-11FAC571CFC3}.102 is not active. Not returning it.
2009-05-03 15:42:05:609 1128 70 Agent Handler for update
{18FF64AE-A416-4268-91F9-D346CBA88A79}.101 is not active. Not returning it.
2009-05-03 15:42:05:609 1128 70 Agent * Added update
{FE76BC49-1BAC-470A-8007-C6D87207E0BE}.103 to search result
2009-05-03 15:42:05:609 1128 70 Agent * Found 1 updates and 47 categories
in search; evaluated appl. rules of 486 out of 1273 deployed entities
2009-05-03 15:42:05:609 1128 70 Agent *********
2009-05-03 15:42:05:609 1128 70 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2009-05-03 15:42:05:609 1128 70 Agent *************
2009-05-03 15:42:05:609 1128 70 Agent *************
2009-05-03 15:42:05:609 1128 1050 AU >>## RESUMED ## AU: Search for
updates [CallId = {0BE3DB7D-741F-4DA2-A4B8-16A68FBB98D6}]
2009-05-03 15:42:05:609 1128 70 Agent ** START ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2009-05-03 15:42:05:609 1128 1050 AU # 1 updates detected
2009-05-03 15:42:05:609 1128 70 Agent *********
2009-05-03 15:42:05:609 1128 70 Agent * Online = No; Ignore download
priority = No
2009-05-03 15:42:05:609 1128 70 Agent * Criteria = "IsInstalled = 0 and
IsHidden = 1"
2009-05-03 15:42:05:609 1128 1050 AU # Mandatory reboot is pending,
invalidating all updates
2009-05-03 15:42:05:609 1128 70 Agent * ServiceID =
{0BE3DB7D-741F-4DA2-A4B8-16A68FBB98D6}
2009-05-03 15:42:05:609 1128 1050 AU #########
2009-05-03 15:42:05:609 1128 70 Agent * Search Scope = {Machine}
2009-05-03 15:42:05:609 1128 1050 AU ## END ## AU: Search for updates
[CallId = {0BE3DB7D-741F-4DA2-A4B8-16A68FBB98D6}]
2009-05-03 15:42:05:609 1128 1050 AU #############
2009-05-03 15:42:05:609 1128 1050 AU Setting AU scheduled install time to
2009-05-04 07:00:00
2009-05-03 15:42:06:296 1128 70 Driver DriverUtil marking
{94FF9C30-BB97-4456-9B14-075E4977FC6D}.100 e_detectionStateInstallable
2009-05-03 15:42:06:296 1128 70 Driver Matched driver to device
Monitor\DEL4025
2009-05-03 15:42:06:296 1128 70 Driver Status: 0x180600a, ProblemNumber:
00000000
2009-05-03 15:42:06:296 1128 70 Driver Calculated driver attributes as
0x00000000
2009-05-03 15:42:06:578 1128 70 Agent * Found 0 updates and 47 categories
in search; evaluated appl. rules of 143 out of 1273 deployed entities
2009-05-03 15:42:06:578 1128 70 Agent *********
2009-05-03 15:42:06:578 1128 70 Agent ** END ** Agent: Finding updates
[CallerId = MicrosoftUpdate]
2009-05-03 15:42:06:578 1128 70 Agent *************
2009-05-03 15:42:06:593 2968 11c0 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2009-05-03 15:42:06:593 2968 11c0 COMAPI - Updates found = 0
2009-05-03 15:42:06:593 2968 11c0 COMAPI ---------
2009-05-03 15:42:06:593 2968 11c0 COMAPI -- END -- COMAPI: Search
[ClientId = MicrosoftUpdate]
2009-05-03 15:42:06:593 2968 11c0 COMAPI -------------
2009-05-03 15:42:09:312 1128 70 Report REPORT EVENT:
{C90BAAB3-0822-47B5-8E43-56595194BA3A} 2009-05-03
15:42:04:312-0400 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 MicrosoftUpdate Success Software
Synchronization Windows Update Client successfully detected 3 updates.
The problem still exists so I don't know what else to do only just to turn
off AU to get the yellow icon off my taskbar and deal with the headache later.
Thanks again for your help!
Denise
:
Denise wrote:
I have XP Pro SP3.
For a while, I've been having a problem with AU and that annoying
yellow icon appearing at the bottom of the toolbar with the
following message:
"Updating your computer is almost complete. You must restart your
computer for the updates to take effect. Do you want to restart
your computer now?"
Even though I click the 'Restart Now' button and the system
restarts, after the system reboots, the yellow icon still appears.
I can't upgrade to I.E. 8 or download anything from Microsoft
Update because of the AU problem (the error number 0x8DDD0007).
I have turned off AU, but it only resolves in removing the icon
from the toolbar. I've tried removing the 'Reboot Required'
registry entry from the Auto Update folder from Registry Editor,
but it continuously returns after rebooting the system. I was able
to remove the RR entry from RE in safe mode permanently, but not in
regular mode.
I've scanned my system for viruses (Symantec Antivirus; virus
definitions up to date) and it came up clean.
What is causing this problem and how can I resolve it?
Any help you can provide would be greatly appreciated.
I see elsewhere in this conversation you have ran MalwareBytes. I'll
include it in my spiel anyway...
Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):
SuperAntiSpyware
http://www.superantispyware.com/
MalwareBytes
http://www.malwarebytes.com/
After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.
Reboot.
Start button --> RUN and type in:
%SystemRoot%\system32\net stop wuauserv
--> Click OK.
Start button --> RUN and type in:
%SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
--> Click OK.
Start button --> RUN and type in:
%SystemRoot%\system32\net start wuauserv
--> Click OK.
Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
.... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:
Close all Internet Explorer windows and other applications.
Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.
(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...
Reboot.
Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
http://www.microsoft.com/downloadS/details.aspx?familyid=5A58B56F-60B....
Reboot.
Log on as an user with administrative rights and open Internet Explorer and
visithttp://windowsupdate.microsoft.com/and select to do a CUSTOM scan....
(Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.)
Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.
Reboot again.
If it did work - try the web page again - selecting no more than 3-5 at a
time.
The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one. I would completely avoid the Optional
Hardware updates.
Come back - let us know if that worked.
.... Really - come back and let everyone know if that worked.
** If it seemed to have failed, do this: **
Check the status of these two services:
- Automatic Updates
- Background Intelligent Transfer Service
Click Start, click Run, type services.msc, and then click OK. In the list of
services, find those two, right click on them one at a time and choose
properties. In the Startup type list, what is each of them set to?
Report that here.
Then:
Click Start, and then click Run.
In the Open box, type: %windir%\windowsupdate.log
and then click OK.
Scroll down towards the bottom for the latest entries to locate any error
code(s) or explanation as
...
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