Blue Screen

[The Shadow]

Yesterday, I installed antivirus software on my laptop. After doing so and
restarting my computer, I began to look at the features of this software. I
had had the computer on for about 5 or 10 minutes when a blue screen appeared
for about 2 seconds, and then my computer restarted. When it restarted, it
didn't even get to the loading screen for XP before the same blue screen
appeared, again for only two seconds, and my computer again restarted. I've
already tried booting my computer in safe mode but the same blue screen
appears.

My only guess for the cause of the problem is that before installing the new
antivirus software, I had to uninstall my previous antivirus software and
firewall, then during installation, I was required to be connected to the
internet. Though my knowledge of computers is limited, my assumption is that
a picked up a virus during that period of installation, and it is hindering
my startup.

My laptop is a Toshiba Satellite A105 - S2061 running XP. It has an Intel
Celeron M processor and an ATI graphics card. The only changes made recently
to my computer, were uninstalling "Avast antivirus home edition" and
"Zonealarm Firewall" and installing "CA internet Security Suite Plus 2008,"
which includes anti-virus, anti-spyware, firewall, anti-spam, and others.

The message read,
"A problem has been detected and windows has been shut down to prevent
damage to your computer. etc."
And gave the error code,
"STOP: 0x0000007E (0xC0000005, 0x805C607B, 0xFAFE51E8, 0xFAFE4EE4)"

I have not regularly backed up my computer as I now see I should have. If I
could retrieve the data from my computer that would be great. Thank you for
your help.

 

[Mark L. Ferguson]

I would boot to the XP setup CD, and press 'r' for recovery Console. Run the
command:
chkdsk /r

If it still won't start windows, try to recover a working copy of your
registry:
How to Recover from a Corrupted Registry -config-system:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q307545

If that fails, you might have a boot sector virus and you would lose your
data doing a fresh install. Another reason could be a corrupt drive
controller driver. You are going to have to try a few fixes to see what
works.

--
Was this helpful? Then click the Ratings button. Voting helps the web
interface.
http://www.microsoft.com/wn3/locales/help/help_en-us.htm#RateAPostAsAnswer
Mark L. Ferguson
..

 

[Jim Robin]

Don't you even get the opportunity of choosing "use last known good
configuration" at startup?

I assume not.

I'd insert the XP CD and choose the repair option (make sure you go into the
BIOS and choose Boot from CD first). To enter the BIOS tap f8 a few times
as it's starting up.

Hope you get it sorted.

Jim

 

[Gerry]

Background information on Stop Error message:
http://msdn2.microsoft.com/en-us/library/ms795746.aspx

0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
A system thread generated an exception which the error handler did not
catch. There are numerous individual causes for this problem, including
hardware incompatibility, a faulty device driver or system service, or
some software issues. Check Event Viewer (EventVwr.msc) for additional
information.
Source: http://aumha.org/a/stop.htm

Background information on Stop Error message 0x8E
http://msdn2.microsoft.com/en-us/library/ms794023.aspx

Can you access Windows in Safe Mode? Assuing you can some suggestions.

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
drivers are listed as unsigned? Disregard those which are not checked.

Remove any dust bunnies from inside the computer casing using an Air
Duster and check all fans are running.

Check the hard drive for bad sectors by running chkdsk /f /r

You need to be aware that running chkdsk can take hours

Faulty RAM. You might test your RAM memory
http://www.memtest.org/

http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[The Shadow]

Don't you even get the opportunity of choosing "use last known good
configuration" at startup?

I assume not.

I'd insert the XP CD and choose the repair option (make sure you go into the
BIOS and choose Boot from CD first). To enter the BIOS tap f8 a few times
as it's starting up.

Hope you get it sorted.

Jim

Thank you all so much for your help. I was finally able to get to the point
where I could choose the option "use last known good configuration" at
startup and my computer works now. It happened once again after I installed
something else on my computer form the same company, but I used the same
solution and my computer is now working fine. I have since removed progams
from that company and have not had any problems for several weeks. Still not
100% sure what the origional problem was but as long as it doesn't happen
again, I'm happy.

Sorry for taking so long to reply, and thank you all again for your help.