blue screen when shutting down Windows XP home edition

[Les]

I am working on a laptop that is running windows xp sp 3. When you shutdodwn
(select start -> shutdown -> shutdown), the computer acts like it will
shutdown, then it will display a blue screen with bunch of errors for about 1
second, then it goes off and then restart itself. When it comes back up it
comes wiht a couple of error message that it recovers from and ask if you
want to send to microsoft (those do not do me any good as it doesn't really
tell me what the errors are that it recovered from.

So right now, the only way to shutdown this laptop is to force it by holding
down the power button for 10 seconds. This is really not good. Any one has
any idea on how to resolve this.

I appreciate any information anyone can provide.

Thanks,

Les

 

[smlunatick]

I am working on a laptop that is running windows xp sp 3. When you shutdodwn
(select start -> shutdown -> shutdown), the computer acts like it will
shutdown, then it will display a blue screen with bunch of errors for about 1
second, then it goes off and then restart itself. When it comes back up it
comes wiht a couple of error message that it recovers from and ask if you
want to send to microsoft (those do not do me any good as it doesn't really
tell me what the errors are that it recovered from.

So right now, the only way to shutdown this laptop is to force it by holding
down the power button for 10 seconds. This is really not good. Any one has
any idea on how to resolve this.

I appreciate any information anyone can provide.

Thanks,

Les

Look for User Hive Clean up method (
http://www.microsoft.com/downloadS/...6d-8912-4e18-b570-42470e2f3582&displaylang=en)
There might be some application or driver that is not shutting down
correctly.

 

[Singapore Computer Service]

Hello,

You will need to disable the Automatic Restart in normal mode to get the
blue screen error code. Here's how:

Start > Control Panel > System > Advanced > (Startup and Recovery) Settings

UNCHECK 'automatically restart' > OK > OK

Now you should get the proper blue screen. Post back the information
reported there and we can assist you better

Regards,
Singapore Computer Home Repair Service
http://www.bootstrike.com/ComputerService/
Video Conversion VHS Video8 Hi8 Digital8 MiniDv MicroMv
http://www.bootstrike.com/VHSVideoConvert/

 

[Les]

Thanks.
I disabled automatic restart and got the blue screen. with the following
message:
"...problem has been detected and Windows has been shutdown to prevent
damage to your computer..."

Technical informaiton
***STOP: 0x0000000A (0x000000B0, 0x00000002, 0x00000000, 0x8052D75E)

Begining dump of physical memory
Physical Memory dump complete.
contact your system administrator or technical support goup for further
assistance.


Any idea?

 

[Les]

There part of the message that I listed in the blue screen includes something
that says "irql_not_less_or_equal"

 

[PA Bear [MS MVP]]

<QP>
0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Typically due to a bad driver, or faulty or incompatible hardware or
software...Technically, this error condition means that a kernel-mode
process or driver tried to access a memory location to which it did not have
permission, or at a kernel Interrupt ReQuest Level (IRQL) that was too high.
(A kernel-mode process can access only other processes that have an IRQL
lower than, or equal to, its own.)
</QP>
Source and more: http://aumha.org/a/stop.htm

 

[Singapore Computer Service]

Hello,

This is not going to be easy. See http://support.microsoft.com/kb/314063 -
You receive a "Stop 0x0000000A" error message in Windows XP

I would plug out all hardware before shutting down. Switch off bluetooth and
wireless by disabling them via your laptop function keys. Try shutting down
now to see if the problem persists. If it is still there, check the RAM as
outlined in the guide.

Regards,
Singapore Computer Home Repair Service
http://www.bootstrike.com/ComputerService/
Video Conversion VHS Video8 Hi8 Digital8 MiniDv MicroMv
http://www.bootstrike.com/VHSVideoConvert/