Blue Screen of Death

[Guest]

Hello,

occassionally I have experience a problem with the Blue Screen and have
never understood what I should write down from the screen and how to search
for a resolution. Please advise

Kellie
--

 

[Malke]

Hello,

occassionally I have experience a problem with the Blue Screen and have
never understood what I should write down from the screen and how to search
for a resolution. Please advise

Kellie

Go to this link and review some of the Stop Error messages and you will
see what information is needed.

http://www.aumha.org/win5/kbestop.htm


Malke

 

[Gerry]

Some background concerning the circumstances when the Stop Error occurs.

***Stop : 0x0000008E (0xC0000005, 0xBF802291, 0xB038CC74 , 0x00000000)
***Win32k.sys - Address BF802291 base at BF800000, DateStamp 45F013F6

This contains the most important details.

Posting here will get you as good as an answer as anywhere with some
background concerning the circumstances when the Stop Error occurs.
Resolving these types of errors is not easy.

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties, Advanced,
Start-Up and Recovery, System Failure and uncheck box before
Automatically Restart.

Do not re-enable automatic restart on system failure even after you have
solved the problem as it's better disabled. Check for variants of the
Stop Error message.

An alternative is to keep pressing the F8 key during Start-Up and select
option - Disable automatic restart on system failure.

If you are using a wireless keyboard and the F8 key does not work
substitute a wired keyboard and mouse for this exercise only.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[WaIIy]

Hello,

occassionally I have experience a problem with the Blue Screen and have
never understood what I should write down from the screen and how to search
for a resolution. Please advise

Kellie

When it happened to me, the blue screen showed what file was causing the
problem. (read the whole thing)

I got lucky.

 

[Guest]

Hello,

occassionally I have experience a problem with the Blue Screen and have
never understood what I should write down from the screen and how to search
for a resolution. Please advise

Kellie
--

Have a look in the Event Viewer for error messages(X) that can shed some
light and post it back in your next post by performing the following and also
the System File Checker (SFC) sfc /scannow:
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us
HTH.
nass

 

[Gerry]

Nass

If you run System File Checker on a system that has SP2 installed and
the Windows XP CD is pre SP2 it does not work.

--
Regards.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Hello,

occassionally I have experience a problem with the Blue Screen and
have never understood what I should write down from the screen and
how to search for a resolution. Please advise

Kellie
--

Have a look in the Event Viewer for error messages(X) that can shed
some light and post it back in your next post by performing the
following and also the System File Checker (SFC) sfc /scannow:
Open a Notepad, customize or minimize to the taskbar as you will need
it later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about
the causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the
Notepad you opened earlier and right click on the first line and
select Paste from the list, this will paste the error message on a
Notepad.
Please don't duplicate the error message one of each kind will be
sufficient. HOW TO: View and Manage Event Logs in Event Viewer in
Windows XP http://support.microsoft.com/kb/308427/en-us
HTH.
nass

 

[Bruce Chambers]

Hello,

occassionally I have experience a problem with the Blue Screen and have
never understood what I should write down from the screen and how to search
for a resolution. Please advise

Kellie

The top 2 or 3 lines of BSOD screen will contain information that
can help solve your problem. Carefully write down these lines and post
the exact text back here. Hopefully, one of us will be able to provide
some insight.

Additionally, you should check your Event Logs to see if they can
shed any light on the matter, To do so, Right-click My Computer >
Manage > Event Viewer > System and Application. Record the specifics of
any red-flagged error messages and post the exact text back here.
Again, hopefully, one of us will be able to provide some insight.


--

Bruce Chambers

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