Blank window pop up with Vista Ultimate

[Louis]

Hi all

I just bought a Dell
Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
2.00 GB RAM
NVDIA GeForce 8600 GTS
Vista Ultimate
I have Norton Security 2007

When I receive the computer I had many problem With Window Mail and IE7. I
would get many window pop up.
I was told by Dell that my Computer was infected by Spyware or a virus.

I format and reinstalled everything. Now I get the same symptom. I did a
complete Norton scan and everything if fine.

When I go on Nero.com web page to download a trial version of Nero I get
many blank window pop up.

Is there a solution to solve the problem.

Thank you

 

[Rick Rogers]

Hi,

The Norton software is likely trying to block the pop-up content. Disable it
and see if the system returns to normal.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

 

[Louis]

Thank you for the reply

I disable Norton and it does the same thing

 

[Rick Rogers]

Hi,

Sorry to ask, but did you disable all of the items it inserts into the
startup group and services? Usually there are at least 3-5 startup entries
and 2 or 3 services depending on configuration. Then the system needs to be
rebooted so that none of Symantec's background routines are running.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

 

[Louis]

Thank you Rick

The problem is with Norton, when I disable it, it solve my problem. Now I
have to look for a solution with Norton.

thank's again

 

[Rick Rogers]

My solution to a Norton problem is to uninstall it, run symclean, then find
another product.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

 

[Louis]

I went to Norton support and I installed a Ad on service pack and it fix my
problem.

thank you