Blank Popup Window

[Guest]

I checked for viruses and Spyware using: Trend Micro, Spysweeper, adaware,
spybot, and Hijackthis. I cleaned the system of spyware and adaware but no
viruses were found.
The problem is on Comcast.net when you click on mail on the top left it
brings up a blank window and acts like it is loading. You can wait all day
and no timeout. If you stop it and refresh it, it works!
I uninstalled SP2 and re-installed it. But that didn't work.
any other clues you can give me?

 

[Don Varnau]

Hi,
For the "blank window which needs to be refreshed:"
http://www.mvps.org/sramesh2k/IEFAQ.htm Tips #21 & 46
http://www.fjsmjs.com/OE/nolinks.htm
http://support.microsoft.com/?kbid=281679
http://inetexplorer.mvps.org/answers/26.html
http://inetexplorer.mvps.org/answers/27.html

If unsuccessful with those steps, it may be a JavaScript problem.

Try these steps:
Go to Internet Options> Security> Internet Zone, set it to Default.

Or, Try the Internet Options> Security settings at
http://mvps.org/winhelp2002/restricted.htm#Setting

Clear the IE cache. IE> Tools> Internet Options> General> Delete
files (and delete offline content when that dialog pops up) It's often
recommended that the TIF folder be kept at about 50 MB (Settings.)

Important...
Check any third-party security programs to see if one of them is blocking
scripts, scripting, active content. Norton Internet Security and a number of
other programs can be configured to block scripts.

Try these two commands from Start> Run> cmd [enter]
regsvr32 vbscript.dll [enter]
regsvr32 jscript.dll [enter]

Reinstall the scripting engine. Go to
http://msdn.microsoft.com/library/default.asp?url=/downloads/list/webdev.asp
for the appropriate download of Windows Script 5.6

Re-registering the DLLs listed in this article may help:
281679 - You Cannot Open New Internet Explorer Window or Nothing Happens
After You Click a Link: http://support.microsoft.com/?kbid=281679

Hope this helps,
Don
[MS MVP- IE/OE]

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