Blank Page on Secure WEB Sites

[Guest]

Hi,
I have been using Windows XP Professional with SP1 and IE 6.0 SP1. I can not
go to any WEB site that has SSL such as windowsupdate, banking, etc. IE is
showing me a blank page. There is no error, warning or any other thing.
I have tried everything on page http://support.microsoft.com/?kbid=813444
informations but the problem is still living.
I have recognized that when clicking Help-About Internet Explorer there is
no information for Version, Cipher Strength and Product ID. Everything is
blank.
I also re-installed IE 6.0.
I can go to any other page (without SSL) easily.

Please help me if you have any suggestion to solve this problem.
Thanks,

 

[Don Varnau]

Hi,
Try re-registering the DLLs listed at http://www.winxptutor.com/ieabout.htm
(a guess, based on Help> About being empty)

Disable, for diagnostic purposes, any other program which might be causing
this- ad-blockers, security/privacy, etc. If you find the guilty party,
reconfiguring or reinstalling the program may help.

A long shot... I've seen a newsgroup post which stated that turning AutoFill
(on the Google toolbar) either on or off fixed a similar problem with a
banking site.

These articles may help:
276393 - Understanding and Troubleshooting Unrecoverable Errors (Faults) in
Internet Explorer: http://support.microsoft.com/?kbid=276393
870700 - How to troubleshoot problems accessing secure Web pages with IE 6
[XP] SP2: http://support.microsoft.com/default.aspx?scid=kb;en-us;870700

Hope this helps,
Don
[MS MVP- IE/OE]

 

[Frank Saunders, MS-MVP IE/OE]

Hi,
I have been using Windows XP Professional with SP1 and IE 6.0 SP1. I
can not go to any WEB site that has SSL such as windowsupdate,
banking, etc. IE is showing me a blank page. There is no error,
warning or any other thing.
I have tried everything on page
http://support.microsoft.com/?kbid=813444 informations but the
problem is still living.
I have recognized that when clicking Help-About Internet Explorer
there is no information for Version, Cipher Strength and Product ID.
Everything is blank.
I also re-installed IE 6.0.
I can go to any other page (without SSL) easily.

Please help me if you have any suggestion to solve this problem.
Thanks,

Secure sites: Make sure your firewall is not blocking port 443.
Go to Start | Run and enter these commans (press <Enter after each one).
Regsvr32 SOFTPUB.DLL
Regsvr32 Wintrust.dll
Regsvr32 Initpki.dll
Regsvr32 Dssenh.dll
Regsvr32 Rsaenh.dll
Regsvr32 Gpkcsp.dll
Regsvr32 Sccbase.dll
Regsvr32 Slbcsp.dll
Regsvr32 Mssip32.dll
Regsvr32 Cryptdlg.dll
See also
http://windows-help.net/WindowsXP/troub-10.html
http://www.mvps.org/inetexplorer/answers2.htm#secure_sites
http://www.mvps.org/inetexplorer/data/jjblack.htm
"The Page Cannot Be Displayed" Error Message on a Secure Web Site
http://support.microsoft.com/?kbid=303807
How to troubleshoot problems accessing secure Web pages with Internet
Explorer 6 Service Pack 2
http://support.microsoft.com/?kbid=870700

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx

 

[Guest]

Thank you so much Don.
The DLLs on the page http://www.winxptutor.com/ieabout.htm solved my
problem. After seeing all information in About box, evreything is running
properly.

Thanks again.

Hi,
Try re-registering the DLLs listed at http://www.winxptutor.com/ieabout.htm
(a guess, based on Help> About being empty)

Disable, for diagnostic purposes, any other program which might be causing
this- ad-blockers, security/privacy, etc. If you find the guilty party,
reconfiguring or reinstalling the program may help.

A long shot... I've seen a newsgroup post which stated that turning AutoFill
(on the Google toolbar) either on or off fixed a similar problem with a
banking site.

These articles may help:
276393 - Understanding and Troubleshooting Unrecoverable Errors (Faults) in
Internet Explorer: http://support.microsoft.com/?kbid=276393
870700 - How to troubleshoot problems accessing secure Web pages with IE 6
[XP] SP2: http://support.microsoft.com/default.aspx?scid=kb;en-us;870700

Hope this helps,
Don
[MS MVP- IE/OE]