backup error while creating the volume shadow copy:80042301


C

CarlosWA

I have been using the scheduled backups to copy to a 2nd physical
drive for more than 2 years without problems. Ten days I received the
message "Error returned while creating the volume shadow
copy:80042301". The backup program did not finish properly.

I researched the net and found many had the same problem. Finally I
received an answer to my post at a MS group. I believe those groups
are included in net searches so here is the solution i received.

This worked for me
Run "regsvr32 ole32.dll".
Start COM+ System Application (Control Panel > Administrative tools >
Services)
Start Volume Shadow Copy Service (VSS)
Shadow copy did not run until I rebooted my compter.

Here is the response in full to my post of 2/11/06 under Windows XP
General

Windows XP Backup and Volume Shadow Copy Service issue
Submitted by Lo Yuk Fai on Mon, 2005-09-19 00:21.

It all started with the Backup utility in Windows XP Professional.
(It's also available with the Home edition, please see the bottom)

Some time ago, when I tried to backup some files using the Backup
utility, the process failed and gave no specific warnings, and the log
mentioned that there was something wrong with Volume Shadow Copy
Service (VSS), when VSS was not used, the backup process proceeded
smoothly. The error message in the Backup log follows:

Error returned while creating the volume shadow copy:80042301

According to the Services MMC snap-in (run services.msc), the VSS was
up and running, however, the Event Viewer MMC snap-in (run
eventvwr.msc) showed that the VSS did encountered problems, with Event
ID 8193, 5013 and 12291. Also, running "vssadmin list writers" and
"vssadmin list shadows" resulted in errors. The error messages in the
log follows:

Error ID: 8193

Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 8193
Date: 2004-07-27
Time: 5:49:27 PM
User: N/A
Computer: (deleted)
Description:

Volume Shadow Copy Service error: Unexpected error
calling routine IEventSystem::Query. hr = 0x80040155.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Data:
0000: 57 52 54 57 52 54 49 43 WRTWRTIC
0008: 32 31 33 37 00 00 00 00 2137....
0010: 57 52 54 57 52 54 49 43 WRTWRTIC
0018: 32 30 37 38 00 00 00 00 2078....

Error ID: 5013

Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 5013
Date: 2004-07-27
Time: 5:49:27 PM
User: N/A
Computer: (deleted)
Description:

Volume Shadow Copy Service error: Shadow Copy writer Microsoft Writer
(Bootable State) called routine CVssWriterShim::Subscribe which failed
with status 0x8000ffff (converted to 0x800423f4). For more
information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Data:
0000: 57 53 48 43 4f 4d 4e 43 WSHCOMNC
0008: 32 32 33 30 00 00 00 00 2230....
0010: 57 53 48 57 53 48 4d 43 WSHWSHMC
0018: 33 31 31 35 00 00 00 00 3115....


Error ID: 12291

Event Type: Error
Event Source: VSS
Event Category: None
Event ID: 12291
Date: 2004-07-27
Time: 5:49:31 PM
User: N/A
Computer: (deleted)
Description:

Volume Shadow Copy Service error: Error on creating/using the COM+
Writers publisher interface: IVssWriter::RequestWriterInfo,
GatherWriterMetadata [0x8000ffff]. For more information, see Help and
Support Center at http://go.microsoft.com/fwlink/events.asp.

Data:
0000: 42 55 45 43 58 4d 4c 43 BUECXMLC
0008: 33 35 36 34 00 00 00 00 3564....
0010: 42 55 45 43 58 4d 4c 43 BUECXMLC
0018: 33 35 36 32 00 00 00 00 3562....

After Googling around, there didn't seem to be any solution without
re-installing Windows, until "0x80040155" was used (from Event ID
8193) for Googling, several relevant results turned up.

The first result was this, which pointed the culprit to the COM+
component. So I tried to start COM+ System Application via the
Services MMC snap-in, and it indeed failed. That webpage also pointed
to here at JSI FAQ and here at Microsoft detailing how to repair a
damaged COM+ catalog.

The second result was this, it was a much simpler solution, simply
Run "regsvr32 ole32.dll". OK - Succes
After running the command, COM+ System Application could
finally be started.
OK - Succes
After that, I restarted Volume Shadow Copy Service (VSS)
(stopped it and started again), and voila! Now it's okay,
OK starts
"vssadmin list writers/shadows" stopped giving errors, and
the Backup utility could also be used with VSS.

So there's it, if the VSS is failing, give (any or both) the above
solutions a try before re-installing Windows. Happy computing to all!

Notes:

* The Backup utility of the Home edition is not installed by
default. To install it, navigate to the "\Valueadd\msft\ntbackup"
folder on the XP Home CD, and run (double-click) the "ntbackup.msi"
file.
* One of the functions of VSS is to make backing up files that are
opened and being used possible. Without VSS, those files, such as
Outlook's .PST files when Outlook is being used, and some system
files, will not be backed up. For more information about VSS, please
refer to this Microsoft webpage.
 
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