Backup DB and File, Business Database

[Guest]

Ok. So I scheduled a reminder to backup my BCM manually once every two
weeks. I did this after I had backed it up before.
But now... I don't have the menu selection for File, Business Database...
so what could have happened to it.

 

[Raul]

Check the version of BCM that you are running.Go to help > about Business
Contact Mnager to determine the same.If you are running version 2 you would
have the option is you go to Business Tools > Manage database and backup
database

 

[Guest]

Ok. That may be it. When I go to Help/about... I do not have "Business
Contact manager" as a selection... not on the menu... or on the dialogue box.
I checked for updates...and that says everything is current...
so you must be talking about "versions" vs 'updates'.
Thanks, I think.... for the point in this direction...

 

[Raul]

Hi

If you dont have BCM under help about then it mean you dont have it
associated with the Outlook profile.Go to file > data file management >
click on add and add BCM

 

[Guest]

Well...it shows up there, and if I try to 'add' it...it tells me I can't
'add' it again. I checked 'settings' and made sure it was going there as
well..
btw... thanks for your help. I appreciate it.

 

[Raul]

No problem ,hey can you aslo check if you have Business Tools on the menu
bar if not go to help > about microsoft Outlook > disabled items and check
if BCM is listed in the disabled items

Hope thsi helps

 

[Guest]

Thanks again Raul.
Here is what I wound up doing...and everything appears to be back in order.

1. I also run BCM Mobile, and had installed HP's Credant Protect tools on my
iPAQ 6515. Everysince then, things have been pretty funky with MS
ActiveSync, SOTI Pocket Professional, Media Player, and in general the whole
dang phone/iPAQ.
2. I had tried to uninstall the HP Protect tools right after I installed
them, but it didn't unistall completely. It was immediately "out of memory"
even though the iPAQ store shows 9 out or 12MB free, the 1GB miniSD card has
496MB free..and the 1GB SD card showed 253 MB Free. Today.... I forced
myself to backup and uninstall...then hard reset the mobile.
3. I reinstalled Outlook BCM to the local machine via Add/Remove and
"change" buttons.
4. After finishing that, I restarted the machine....just for safe measure.
When Outlook Ran, it did some maintenance work (reindexing I supposet... I
didn't watch it)
5. I then checked the Database Management tools... everything is there again..
6. I checked the BCM Mobile... all contacts are still there as well.

So...... that's the deal. And thanks to you pointing me in the right
direction.... I was able to get this done. I really appreciate it.

My goal is to attempt and use BCM/Outlook to report 'Billable Hours" to the
Microsoft Small Business Accounting software....for billing purposes.
Integration with Sharepoint is working already...and am playing with
OfficeLive as well.
It's a wonderful life...
If you have any other pointers concerning the above stuff.... point me
towards your blog/site!
If you want to 'play' as well... just reply with "Put me in coach... I wanna
play!" and we'll go from there!!!
Again... I cannot thank you enough for the point in the right direction...
you really saved me some time on this.

 

[Guest]

This has not been resolved entirely... this is a new observation to this
issue, and perhaps someone can better explain.

After sitting idle for an undetermined period of time (overnight perhaps),
when I run outlook (which had NOT been closed)...the "Buiness Database\Other
Menus" was no longer in the 'File\etc" menu. It's NOT that the Menu isn't
expanded... it simply isn't there.
Once I exited Outlook and restarted the '$sqletc" services..then restarted
Outlook... the "Business Database\Other Menus" were there.
The handheld device HAD been on and off several times during this time.
Any ideas?

 

[Raul]

Hi Stan

With regrad to the SBA question try the following link
https://blogs.msdn.com/rajattaneja/default.aspx
and the below link might provide you some insight since you stated that hand
held was switched on
http://support.microsoft.com/kb/839685/en-us
If the issue reoccurs might be a problem with SQL

Hope this helps

 

[Guest]

Raul,
Something else you can put in that big helpful knowledgebase of yours...

When the situation as we have been disussing occurs... the ability to use
the Journal time tracking feature is not available in Outlook in regards to
the BCM contacts... because the database isn't available. Makes sense that
it wouldn't be, since it's gone down the tubes until restarted... just FYI...
Thsnks for all your help.

 

[Guest]

Hi.

Like Stan Lee, my "Business Database/other menus" has disappeared, along
with the "Backup" command.

I've tried the database maintenance ideas but nothing has worked. I have
backed-up my business contacts monthly over the past year and now ....
nothing?

Any ideas?

Thanks

Greg

 

[Guest]

Gregorian,
Do you sync with a mobile device?
My issues are more related to that than anything else, at least that's what
I figure.
Also... from #3 on my post earlier worked for me...

3. I reinstalled Outlook BCM to the local machine via Add/Remove and
"change" buttons.
4. After finishing that, I restarted the machine....just for safe measure.
When Outlook Ran, it did some maintenance work (reindexing I supposet... I
didn't watch it)
5. I then checked the Database Management tools... everything is there again..
6. I checked the BCM Mobile... all contacts are still there as well

 

[Guest]

Hi StanLee,

Thanks for the response. No my issue does not involve a mobile device, just
this PC.

What I'm curious about is how you reinstalled and/or changed Outlook BCM.
I'm afraid that if I do that I run the risk of losing my contacts - which, of
course is why I'm trying to backup them up.

In the worst case, I could import from previously backed-up files, but that
data is already more than 10% out-of-date and the purging of bounced links is
a hassle I'd rather avoid.

Cheers

Greg

 

[Guest]

Hi Again,

You're not going to believe this...

I mentioned yesterday that I did try the database maintenance function but
nothing changed, even after a restart.

A cooleague today emailed me a large Excel attachment, which I opened. In
Excel I tried to open another Excell file as I needed to import a column or
two. When I hit the 'open file' button everything froze.

I did 'contol alt delete' and in task master closed the Excel files that
were 'not responding'. Apparently this shut down Outlook as well (since it
was an attachment). When I restarted Outlook I got a message box that said,
"not shut down properly etc.'

When it came up, on a hunch, I went to BCM and 'file' and lo and behold
there was the 'business database' function and all the sub functions,
including 'backup'. Which I immediately did, sucessfully.

Who do I thank for this, the Easter bunny?

Regards,

Greg

 

[Guest]

Sorry I didn't see reply to your post yesterday. I wasn't in a position to
do much at all yesterday rather than meet/greet new customers at the Business
Expo! (not complaining)
Anyway...
WHEN (notice I didn't say "if") they go away again... try closing Outlook,
then ctrl-alt-del and kill the "outlook.exe' task if it's running. If it's
not... then go to services and restart the $sqlblahblah... service. Then run
Outlook again. I'll bet they come back again. see the <snip> from my
earlier post...
<snip>
Once I exited Outlook and restarted the '$sqletc" services..then restarted
Outlook... the "Business Database\Other Menus" were there.
The handheld device HAD been on and off several times during this time.
</snip>

As far as reinstalling Outlook... I just reinstalled it to it's original
state. It didn't overwrite my contacts, but I didn't figure it would. There
may have been some other selection in that reinstall process that asked me,
but if there was...I don't remember it.

 

[Guest]

Thanks StanLee,

I will have saved your note for the inevitable 'next time'.

I like your subsignature quote. I too am a fan of the late Lewis Grizzard.
My favourite was "Elvis is dead and I'm not feelin so hot myself!'

Peace,

 

[Guest]

Hi StanLee

I've lost my backup function again and can't replicate the fluke that
restored it the last time.

Could you please be more specific about where I can find the
"$sqlblahblah... service" that you refer to.

Thanks

gregorian

 

[Guest]

No Problem...
Go to Control Panel. then Adminitrative Tools. Then click on "Services"...
This is a list of the services currently running on your machine.
You should see one called MSSQLXXXBlahBlah (probably smlbiz or something
like that.
Right click on the service and tell it to "restart"... that should do it...

 

[fseidel]

Hello,

I have the same problem of menus and other functions (very annoying: the
import/export function) disappearing.

I didn't try all the possible fixes mentioned in this thread, in part
because I'm not a computer wiz and for example don't know how to "restart the
'sqletc'" services, but I found that the BCM was actually disabled in the
"About Microsoft Outlook > Disabled items" menu (as Raul mentioned in his
last e-mail of 4/7/2006).

After activating it, I now get an error message when starting Outlook
labeled BCM "Impossible to execute the operation. Impossible to find an
object." (or something similar. I'm running this on a French system.) ... and
the BCM menus and commands are still not there.

Does anybody have an experience with this problem now at the end of 2007?

I suspect that some aspects of the BCM have changed with an update. An
indicator for this is that the data file of a BCM database has changed.

Any help is much appreciated!