backup and restore pgm error 0x8000ffff

[bcpc43]

my hp is 1 month old and the backup and restore pgm has been getting a
catastrophic error with a code 0x8000fff when I backup to C:\. If I go to a
cd it works fine. I was able to do backups up until 6 days ago. I have
spent 3 days with hp and they all have different options to try but none
which work. The error code seems to be used for a lot of things but I
haven't found any help for the B&R pgm. Any help is appreciated.

 

[Christine [MSFT]]

Hi there,

Is this file backup? If it is, could you send me the trace files under
C:\Windows\Logs\WindowsBackup?
(remove "online" from my email address)

Thanks,

 

[Christine [MSFT]]

0x8000FFFF usually represents "generic" failures for which the program is not
able to identify the exact cause at the time the failure occurs. If you could
send me the etl files under C:\Windows\Logs\WindowsBackup I could try to find
out what the problem is.

 

[milose]

Unlike Websken I'm not able to locate the exact files you're asking for and
I've been places on this machine I never knew existed looking. Any direction
would be appreciated. Thanks

 

[Christine [MSFT]]

Websken - you could zip up the entire folder and send it. If it's too big to
send through email, you can send it through an online file transfer website
such as www.sendthisfile.com or www.yousendit.com

milose - I assumed you are having problem with File Backup, and not Complete
PC backup? If so you should be able to find this folder at the location
specified. Are you able to find the Logs folder?

Thanks,

 

[milose]

Christine - It's File Backup. I've located the WindowsBackup etl files. I
can't open them.... "windows does not recognize this type of file." Can you
recommend a source? There's seven of them.... I guess for each attempt? Do
you need all or just the most current?
Thanks, Milose

 

[tjb123]

I have the same problem, can locate the etl files, but windows does not
recognize them. what comes next in attempting a fix?

 

[propman]

http://windowsitpro.com/Desktop/Articles/ArticleID/40707/pg/5/5.html

 

[billr]

Today I started having the exact same problem, running Vista Home Premium.
Until today, have been using Backup & Restore successfully for almost a year.
I'm running a Lenovo laptop. Can someone help? i've done a virus scan and
found no problems.

Thanks.