Opinicus said:
Describe exactly what you do when you try and "upload" a file.
Hi Bob
we connect up the camera/video recorder into the pc as usual.. and all
photos upload to a file no problems.. but when it gets to the videos we have
taken of family.. it sits there for hours with nothing happening, pc just
freeezes.. we have to close it all down by the wall plug and restart again
for the same thing to happen ...
after everytime we get an update by microsoft, something else to do with
video files goes wrong.. first it was, and still is, if we open a folder
with a video in it..we will get a pop up saying "sorry Microsoft have
encountered a problem, this program needs to close" .Uploading family videos
was never a problem.. Now all of a sudden they wont upload either since the
last automatic update..
we have thoroughly checked for viruses and have none.
I have searched the net and have seen that some people are having the same
problem..but there are no solutions to the problem in their threads.. so I
thought i would come direct to microsoft hoping to find a solution.
*crossing fingers*
as we have some adorable videos of school plays we would dearly love to
upload from camera to pc and burn off and send to family.. we have eliminated
cords , camera, viruses etc...
We are stumped and have no idea where to start with it all..
I hope you can help
DB
)