avi files crash explorer

[HarrySpider]

Hello. I've got a problem that's just started out of the blue. (no pun) and
I can't find any reference to it on Google.
Basically whenever I open a folder using Windows Explorer that contains an
avi video file Explorer crashes with the error

The instruction at "0xxxxx3397" referenced memory at "0x00000000". The
memory could not be "written".

This always happens and the last 4 digits of the first number are ALWAYS
3397 and the second number is always 0x00000000". I've not installed any new
programs and I'm pretty much at a loss.
Can anyone shed some light on this. I'm running XP home.
Thanks.

 

[Lance Zielinski [MSFT]]

Hello Harry,

Do you have Windows Media player as your default AVI player? Is this
happening on every one of your AVI files, or just certain ones?

One thing that may be occurring is a driver conflict with your video display
card. You may want to make sure all your drivers are updated and current
and see if that resolves your issue.

If you could try updating the drivers, and letting me know what your default
media player is, that would help greatly. Please let me know how it goes.

Thanks!

--
Lance Zielinski
Microsoft Corporation

This posting is provided "AS IS" with no warranties, and confers no rights.

=====================================================

When responding to posts, please "Reply to Group" via your newsreader

so that others may learn and benefit from your issue.

=====================================================

 

[HarrySpider]

Hello Harry,

Do you have Windows Media player as your default AVI player? Is this
happening on every one of your AVI files, or just certain ones?

One thing that may be occurring is a driver conflict with your video
display card. You may want to make sure all your drivers are updated and
current and see if that resolves your issue.

If you could try updating the drivers, and letting me know what your
default media player is, that would help greatly. Please let me know how
it goes.

Thanks!

--
Lance Zielinski
Microsoft Corporation

This posting is provided "AS IS" with no warranties, and confers no
rights.

=====================================================

When responding to posts, please "Reply to Group" via your newsreader

so that others may learn and benefit from your issue.

=====================================================

Hello.
Here is some more information.
Windows Media Player 9 is the default player for avi files.
The crash occurs when the mouse hovers over the avi file in Explorer, just
before the popup appears giving you the file type,size, date created. This
is that small white box that appears next to the arrow when it's placed over
a file in Explorer. This popup doesn't appear when held over avi files and
instead explorer crashes.
It occurs on about 60% of avi files.
I've got an ATI Radeon graphics card and am using the official ATI catalyst
driver. Its not the very latest version but is only about a month or so old.
I've found 2 references to the exact same error using Google. But no good
responses were given.:-
http://www.nocrash.com/ncbbs/msgs/4100.shtml and
http://www.experts-exchange.com/Miscellaneous/Q_21127363.html
The ati files that cause the crash are not corrupt and play fine in Media
Player. To play them I cant access them using explorer because they crash it
so I have to open Media Player then open them from there.

 

[Snowball]

I have the exact same problem here.

When I position the mouse over *some* AVIs, File Explorer crashes with
that same message at address 0x03573397. Click OK and Windows does
some kind of mini reboot. I've had this happen before I reinstalled XP
Pro and now it's back.

My default AVI player is Media Player Classic by Gabest. I use this
one because it practically plays anything, even incomplete AVIs!
I rarely use Windows Media player, it just doesn't cut it.

Well, back to google to see if someone has an answer...

SB

 

[HarrySpider]

Here is some more information.
Windows Media Player 9 is the default player for avi files.
The crash occurs when the mouse hovers over the avi file in Explorer, just
before the popup appears giving you the file type,size, date created. This
is that small white box that appears next to the arrow when it's placed over
a file in Explorer. This popup doesn't appear when held over avi files and
instead explorer crashes.
It occurs on about 60% of avi files.
I've got an ATI Radeon graphics card and am using the official ATI catalyst
driver. Its not the very latest version but is only about a month or so old.
I've found 2 references to the exact same error using Google. But no good
responses were given.:-
http://www.nocrash.com/ncbbs/msgs/4100.shtml and
http://www.experts-exchange.com/Miscellaneous/Q_21127363.html
The ati files that cause the crash are not corrupt and play fine in Media
Player. To play them I cant access them using explorer because they crash it
so I have to open Media Player then open them from there.
I've collected a list of the errors
'
Application Error : The instruction at "0xxxxx3397" referenced memory at
"0x00000000". The memory could not be "written".

The memory address is always the same 0x00000000
The instruction address is different but the last 4 numbers are always 3397
Here is a list of them:-
0x02b03397 0x02e93397 0x028f3397 0x02d13397 0x02513397 0x029b3397 0x029b3397
0x02b53397 0x02ce3397 0x00bf3397 0x02283397 0x02da3397 0x01133397
0x02be3397 0x02f63397 0x01653397 0x01823397 0x00c23397 0x02ca3397 0x02ff3397
0x02293397 0x02643397 0x02d13397 0x025f3397 0x02553397 0x020e3397 0x02163397
0x02573397 0x02083397 0x023f3397 0x021c3397 0x024f3397 0x00ba3397 0x02d13397

 

[Ricky]

Here's a link to check..
Right-click is slow or weird behavior caused by context menu handlers:
http://www.mvps.org/sramesh2k/slowrightclick.htm

 

[HarrySpider]

Here's a link to check..
Right-click is slow or weird behavior caused by context menu handlers:
http://www.mvps.org/sramesh2k/slowrightclick.htm

I don't think its got anything to do with right clicking and having the menu
appear. There is something of a pattern though. It always happens whenever
the explorer shell is started. Either when the computer first boots up, or
when the shell has to restart. But it then goes away after a while, for no
apparent reason.
A few other people have experienced the same thing. Could it be a hardware
fault - a problem with the RAM maybe?

 

[HarrySpider]

I found a solution here
http://www.experts-exchange.com/Miscellaneous/Q_21127363.html
Though I don't really know why it works. I downloaded a small program called
ShellExView and disabled the 'avi proporties handler' and the problem went
away.
There are at least 5 instances of this propblem posted on the web and in
newsgroups so I hope this will solve it for others.
There seems to be a problem with the file shmedia.dll in XP SP2 on some
sytems and hopefully this will be looked into by Microsoft over time.

 

[Guest]

Thanks, This solution helped me, just to add that on mine it was Video
Thumbnail Extractor that crashed mine, its fine now!

 

[Snowball]

It did it for me too. Thanks a lot!

It was the 'avi proporties handler' for me.
Disabled it with with ShellExView. I'm gonna have a closer look to
that little proggy.

I just hope that Microsoft is watching.

SB

 

[Guest]

That's BOGUS, man! That website claims they have a solution, but they want
$9.95 for it! What kind of SCAM is that?

 

[Guest]

hey if anyone feels like telling me what the solution is then feel free as i
am going crazy with this problem and im not sure if the one on the site will
work since mine seems slightly different to the one on this thread so i dont
really want to pay for it if it makes no difference.

the first address on my little error popup is 0x02de415b but the 2nd address
is all 0's the same, and it does it when i hover over or sometimes when i
open a folder with avi files in. its done it occasionally the last month or
so but now i cant open the folder because of this dammed error message.

if anyone wants to get in touch with me use this email:

(e-mail address removed)

thanks.

 

[Joshua Smith [MSFT]]

Hi Caz,

Can you send me some of the dmp files from your c:\windows\minidump
directory if there are any there? I can see what they say and if it is a
known issue.

Joshua Smith
DirectInput and OpenGL Test Labs
Microsoft

 

[Guest]

hiya. these are the files i found in my minidump folder:

Mini020904-01.dmp

Mini050904-01.dmp

Mini050904-02.dmp

Mini051504-01.dmp

Mini070204-01.dmp

thanks if you can help me!

 

[Joshua Smith [MSFT]]

Hi Caz,
I can probably help but I need the actual files attached here or sent to
my email address (remove the "online" portion.

Joshua Smith
DirectInput and OpenGL Test Labs
Microsoft
-----

Get Secure! www.microsoft.com/security

This posting is provided "AS IS" with no warranties, and confers no rights

 

[Guest]

hiya ive attatched em to an email for you. thanks again. ive noticed its
whenever its trying to load up thumbnails. if i look at the properties of a
folder and click on custommise, when its loading the thumbnail picture it
also comes up with this error, and if i try to change another folder to
thumbnail display, then it pops it up then too. just thought that might help.

 

[Joshua Smith [MSFT]]

Hi Caz,
Did your mail get sent ok? I haven't recieved anything yet.

Joshua Smith
DirectInput and OpenGL Test Labs
Microsoft
-----

Get Secure! www.microsoft.com/security

This posting is provided "AS IS" with no warranties, and confers no rights

 

[DtM2000]

Hi,

I spent a few hours on this one and wanted to add my resolution to this thread for others.

My issue was that whenever I right clicked on an AVI file Windows Explorer would crash and I had to end the process in the task manager.

In the end I used ShellExView which I downloaded from,
h**p://www.nirsoft.net/utils/shexview.html
and disabled VIDEO THUMBNAIL EXTRACTOR.

Worked a treat after that