Autotext Entires in Outlook 2003

[Carl Jas]

I've got a user who creates autotext entries in Outlook 2003. A day or two
after he creates them, they all dissappear. He's got the latest office
updates installed on his computer. I'm not sure where to go with this, any
help would be appreciated.

Thanks,

Carl

 

[Milly Staples [MVP - Outlook]]

Is the user trying to reply to mails not using Microsoft Word? Word is the
only program that has autotext entries available.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, Carl Jas asked:

| I've got a user who creates autotext entries in Outlook 2003. A day
| or two after he creates them, they all dissappear. He's got the
| latest office updates installed on his computer. I'm not sure where
| to go with this, any help would be appreciated.
|
| Thanks,
|
| Carl

 

[Carl Jas]

He's got word 2003 set as his email editor. The autotext option shows up in
the insert menu for him, it's just not retaining his custom autotext entries
(the ones listed under the "normal" heading).


"Milly Staples [MVP - Outlook]"

 

[Carl Jas]

We did some testing, and created autotext entries directly in word. After
creating them, confirming they were listed under autotext, and
closing/reopening word, we found that the entries were being lost every time
word is closed out. He's got all the latest windows updates. We deleted
his normal.dot to let it create a new one (in case the one he was using was
corrupt), but there was no change.

 

[Carl Jas]

Ok, still having problems with this. Most recent attempt at fixing this
issue was to uninstall office, run the Windows Installer Cleanup Utility,
and then reinstall, no change.