Autocomplete clears itself unexpectedly

[mrobin]

i've been using outlook 2003 for a long time on the same computer and
Autocomplete would work fineuntil recently . for a couple of month, the
autocomplete memory has been clearing itself completely without reason
although the box "suggest names etc" is ticked.

this now happens regularly, every 2 or 3 weeks. each time i have to retype
all the addresses or use contact address book and it keeps memory of the
names for a few weeks but then deletes it. it's the 4th or 5th time it has
happened in two months.

i've looked in forums and saw a mention this nk2 file. i've tried to locate
it but can't find one even if i tick "show hidden file".

i'm not too sure why the autocomplete memory clears itself completely every
other week without reason - could someone help?
thanx

 

[Brian Tillman [MVP - Outlook]]

i've been using outlook 2003 for a long time on the same computer and
Autocomplete would work fineuntil recently . for a couple of month, the
autocomplete memory has been clearing itself completely without reason
although the box "suggest names etc" is ticked.

this now happens regularly, every 2 or 3 weeks. each time i have to
retype
all the addresses or use contact address book and it keeps memory of the
names for a few weeks but then deletes it. it's the 4th or 5th time it has
happened in two months.

Have you tried a new mail profile? Are you using roaming Windows profiles?

i've looked in forums and saw a mention this nk2 file. i've tried to
locate
it but can't find one even if i tick "show hidden file".

Open Windows Explorer and enter

%AppData%\Microsoft\Outlook

in the Address bar. Click Go. If you get any recall at all, it must exist
there.

i'm not too sure why the autocomplete memory clears itself completely
every
other week without reason - could someone help?

Does it clear when you close Outlook?