AuthenTec Inc AES1610 update not working


A

aussie_lonesQS89

I downloaded updates the other day and since then every time i log on i get a
window saying it needs to complete installation or something like that i have
gone through every possible choice to say yes or no but it still always comes
up. The finger scanner is playing up with it as well. I tried to do the
rollback that i read somewhere should help but i am unable to choose the
rollback button.

The update appears under update history but not installed updates .... so i
can't uninstall it.

i have a Toshiba satellite running vista... please help me
 
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A

aussie_lonesQS89

aussie_lonesQS89 said:
I downloaded updates the other day and since then every time i log on i get a
window saying it needs to complete installation or something like that i have
gone through every possible choice to say yes or no but it still always comes
up. The finger scanner is playing up with it as well. I tried to do the
rollback that i read somewhere should help but i am unable to choose the
rollback button.

The update appears under update history but not installed updates .... so i
can't uninstall it.

i have a Toshiba satellite running vista... please help me
The exact wording of the window that comes up is:
Device Software Installation
Windows will now finish installing software from the manufacturer of this
device:

AuthenTec Inc. AES1610

finish installing software (recommended)
This additional software may be necessare for your device to function properly

Ask me again later
Windows will ask again the next time you plug in your device or log on.
Cancel
 
A

aussie_lonesQS89

Thanks for trying Mikey..... but it didn't fix it... tried it several times
will keep trying different things
 
G

Garios

I had exactly the same problem. The way I fixed it was installing it with the
Administrator account.
Administrator account is disabled by default in Vista, so I went to Local
Users and Group and enabled.
Restarted my laptop and logged it with the Administrator account.
Went thru the process of installing AES1610, asked for reboot
Restarted again and logged in with the Administrator account, problem went
away.
Logged off Administrator and logged in with my regular account, problem
didn't show up.
Disabled again Administrator account and restarted my laptop.
Logged in with my regular account, and now things are back to normal.

I did this based on my Windows 2008 experience where when you install
drivers is better doing it with the Administrator account, I am missing old
Windows NT 4 days where security was not an issue ;-)
 
G

Grrrrr

I have the same problem. I even unistalled the AuthenTec software and the
"Device Software Installation" window still pops up when I start my laptop.
I'm on a Toshiba U405. My laptop has one username which is the
Administrator, so it's not a rights issue. I think they're going to need to
patch this because it's damn annoying.
 
G

Grrrrr

Yea... I'm not ready to do a factory restore just yet... I'll wait and see
if anything comes from this via an update from Microsoft. If I have time
this weekend, I might contact them directly via email and see what they can
do.
 
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D

Dick D.

Grrrrr said:
Yea... I'm not ready to do a factory restore just yet... I'll wait and see
if anything comes from this via an update from Microsoft. If I have time
this weekend, I might contact them directly via email and see what they can
do.
Don't hold yer breath. How many millions of email messages do you
suppose are sent on a daily basis to MS?

Want support from MS? Get out yer credit card.
 
G

Grrrrr

Randomness... I just booted up my laptop and the error went away. I
downloaded a new version of Open Office. Maybe there was a driver in there
that fixed the error. I'm going to reboot right now and see what happens.
Fingers crossed.
 
T

Timothy Davis [MSFT]

Anyone hitting this issue, please email me your "WindowsUpdate.log" file
(found in your Windows Directory).

Email: "tidavis at Microsoft dot com".

We will track down the specific update and get it removed from WU.
 
T

Timothy Davis [MSFT]

I have sent you the requested file from my machine.

Thanks - we are working to have this driver removed.
 
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A

aussie_lonesQS89

Timothy, have e-mailed you my log file.
hope you can help us.
 
T

Timothy Davis [MSFT]

I apologize for the late reply - with the snow and holidays here is Redmond,
I have not been able to get into the office and work with the folks on this.

Toshiba requested this driver go critical on WU - and they own supporting
any problems it creates.

Here are the call in numbers for support:

800-457-7777 (From inside the United States)
949-859-4273 (From outside the United States)
 
L

lindsay

i tried that, it does install it but once u restart it and turn on user
access controls it just keeps wanting to install/modify or remove it...i've
tried it many ways and still the same error message......its $$$$ing annoying
please find a cure
 
D

DaveS596-XE1

Hello bhavneetk I am pleased to find someone who is not afraid to run a
product recovery program in order to get unremoveble stuff off a Computer, I
came across your e-mail while looking up more info about the "AuthenTec Inc"
update, before I installed it, the fact that it's an update for "True Suite"
has helped me decide not to install it because the fingerprint gizmo dosen't
work anyway I've tried and tried to get a print but it just won't take, I use
a "Toshiba Satellite Pro S300 11G" and I assume you use a similar Computer
with fingerprint recognition, I'd like to know if you have a dule Touchpad
and Mouse USB port as I do, I only use the touchpad to operate the pointer,
the thing is I've had a lot of problems with the touchpad, this Computer had
to go back to "Toshiba" after just four days(I've had it for three months)to
have a new touchpad component and since then the pointer seems to have a mind
of its own, sometimes it just starts dashing about the screen and I can't
control it for a few seconds then it's ok, I've done every thing to the
settings but it still happens at least once a day, if you relate to any of
this info I'd like to know, By the way I'm uninstalling the "True Suite" it's
just a gimmick that dose not work, hope to hear from you or anyone who can
relate to this e-mail. DaveS596-XE1
 
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D

DaveS596-XE1

Hello bhavneetk Thank's for the e-mail, better late than never. well I
can tell you that I've deactivated the Fingerprint gizmo it just didn't work
no matter how I tried to get a print to take so the AES1610 update is
redundant, the dual touchpad (trackpad) problem took some sorting out but it
seems to be working as it should now though I still don't see the point of
having a dual touchpad and mouse port on a laptop, by the way my OS is XP
Professional I've tried Vista but I don't like it, I wonder if "Windows 7"
will be better? it's out in October I think, any way Best regards
DaveS596-XE1
 
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Joined
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Authentec AES1610

Hey i'm also using a Satellite Notebook. I'm using x64 Vista ultimate and i have the same problem with the fingerprint utility. I remember having this problem in the past, i fixed it by updating my Authentec AES1610 from the "Windows Update" . The error ""Error: Failed to open sensor" began after i installed x64 from x86 windows vista and the old x86 compatible Authentec AES1610 did not work anymore. I don't understand why Authentec is no longer available in the Windows update. I'm having the same problem again now because i restored my pc to factory settings and then i re-installed x64 vista again, now i can't get my fingerprint to work anymore without the appropriate update. This is annoying when i can't login to windows without the fingerprint utility, typing a password to get into windows is extremely annoying.
Windows update must bring it back.
 

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