Audio/Video Skipping

[Jim Hacker]

Toshiba Tecra 8100.
Toshiba DVD.
700mghrz (sic)

I have DVD Mediamatics and "PCFriendly" DVD player loaded.
Don't know where PCFriendly came from. HELP says
Mediamatics is a Toshiba product.

Question:
Any Audio/Video I play (including games, online talk
shows, DVD's, etc) the Audio AND Video has a hesitation
while playing. It's like a skip on a vinyl record as it
rotates. I bought the Jerry Joyce "Troubleshooting Windows
2000" and think it may be the DirectX. I have the 8x
version and have been told to download the 9.0b. I ran the
troubleshooter and the spinning box hesitates as well, but
tells me there are "No problems found."

Any suggestions?

 

[R. J. Salvi]

Toshiba Tecra 8100.
Toshiba DVD.
700mghrz (sic)

I have DVD Mediamatics and "PCFriendly" DVD player loaded.
Don't know where PCFriendly came from. HELP says
Mediamatics is a Toshiba product.

Question:
Any Audio/Video I play (including games, online talk
shows, DVD's, etc) the Audio AND Video has a hesitation
while playing. It's like a skip on a vinyl record as it
rotates. I bought the Jerry Joyce "Troubleshooting Windows
2000" and think it may be the DirectX. I have the 8x
version and have been told to download the 9.0b. I ran the
troubleshooter and the spinning box hesitates as well, but
tells me there are "No problems found."

Any suggestions?

You might try uninstalling and then reinstalling your sound card
drivers...an updated version if available (for those with "fast" audio
problems especially).

Also, you might try lowering your video card's hardware acceleration to
none. If that solves it, gradually increase the setting until the problem
reappears.

 

[Jim Hacker]

-----Original Message-----


You might try uninstalling and then reinstalling your sound card
drivers...an updated version if available (for those with "fast" audio
problems especially).

Also, you might try lowering your video card's hardware acceleration to
none. If that solves it, gradually increase the setting until the problem
reappears.

--
Robert J. Salvi, Ambiance Acoustics
http://www.ambianceacoustics.com
San Diego, CA USA
(858) 485-7514



.
Define "Uninstalling and then reinstalling your sound

card drivers?" I am fairly computer illiterate. Can you
draw me a map? Does DirectX even have anything to do with
it and should I concentrate on the "sound card drivers"?

I tried lowering the acceleration rate with no luck. I
restored the defaults per Jerry Joyce.

 

[R. J. Salvi]

Define "Uninstalling and then reinstalling your sound
card drivers?" I am fairly computer illiterate. Can you
draw me a map? Does DirectX even have anything to do with
it and should I concentrate on the "sound card drivers"?

I tried lowering the acceleration rate with no luck. I
restored the defaults per Jerry Joyce.

You'll need to know what sound card -- or on-board sound chip -- you have
and then download the latest drivers for it. Then go into Control Panel >
Add/Remove Programs, highlight the sound card software entry and click to
remove it. Reboot. When the PC reboots, you may get a "Found New Hardware"
dialog box...if so, click "cancel." Under the assumption that the sound
card/chip file is an executable (.exe) one, go ahead and run the install.
Reboot and see if your problem is ameliorated.

Please post the results as it helps others troubleshoot the same problem on
their own PCs and keeps experts from repeating themselves.

Hope the above works!

 

[Vance Green]

The "PC Friendly" crap came off a DVD you bought/rented
when you mistakenly answered "yes" to the dialog that
automatically comes up after you insert a DVD.

Dump it from Control Panel>>Add/Remove Programs.

It's not likely to be the problem, but you don't need it
and you never can tell...

 

[Vance Green]

In addition to my other post:

if you're using any anti-virus, try turning it
OFF and see if that has any effect.

 

[Jim Hacker]

-----Original Message-----



You'll need to know what sound card -- or on-board sound chip -- you have
and then download the latest drivers for it. Then go into Control Panel >
Add/Remove Programs, highlight the sound card software entry and click to
remove it. Reboot. When the PC reboots, you may get a "Found New Hardware"
dialog box...if so, click "cancel." Under the assumption that the sound
card/chip file is an executable (.exe) one, go ahead and run the install.
Reboot and see if your problem is ameliorated.

Please post the results as it helps others troubleshoot the same problem on
their own PCs and keeps experts from repeating themselves.

Hope the above works!

--
Robert J. Salvi, Ambiance Acoustics
http://www.ambianceacoustics.com
San Diego, CA USA
(858) 485-7514


.
Where do I determine what sound card I have and where do

I find the "latest drivers for it"? Do you think this may
be the root cause of the video jump as well? "Vance Green"
(another response) says the PC Friendly DVD player may
also be a bug. The only DVD I've tried to watch has
been "Gladiator". Do you also recommend deleting the PC
Friendly player?

Thanks Guys. I'll keep in touch and post my procedures and
sites I find.

 

[R. J. Salvi]

----- Original Message -----
From: "Jim Hacker" <[email protected]>
Newsgroups: microsoft.public.win2000.multimedia
Sent: Thursday, February 12, 2004 5:35 AM
Subject: Re: Audio/Video Skipping

I find the "latest drivers for it"? Do you think this may
be the root cause of the video jump as well? "Vance Green"
(another response) says the PC Friendly DVD player may
also be a bug. The only DVD I've tried to watch has
been "Gladiator". Do you also recommend deleting the PC
Friendly player?

Hi "Jim"

Sound (and video) card type:
Control Panel > System > Hardware (tab) > Device Manager (button) > click on
"+" next to Display Adapter for video card type and Sound, game and
multimedia controllers for sound card type. Once you know this information,
go to the mfrs. website and download the latest drivers.

Do I think sound card drivers the root cause for video skipping too? Dunno.
Without being behind the keyboard of your PC, it's extremely difficult to
diagnose with pinpoint accuracy. You have a problem that has multiple causes
and we're trying -- through process of elimination -- to rectify it.
Whatever you attempt during the repair process, be very methodical and only
try one repair at a time.

PC Friendly: Yes, as Vance Graham asserted, uninstall -- as opposed to
"deleting" -- it and you might also reinstall your original DVD program
afterwards. Vance also has a good suggestion by turning off your anti-virus
and re-testing DVD playback.

It may also be a problem of some program running in the background (like an
anti-virus or firewall) that's competing for processor cycles and that's
causing the skip. It may be that DMA is not enabled for your hard drive.
Have you defragged your hard drive lately? How much system memory do you
have? What's the latest Win2K service pack you have installed because IIRC,
it wasn't until SP3 that ATA-100 was supported (assuming your HD is
ATA-100).

There's more to check as well, but I just wanted to illustrate that due to
the complexity of a PC, one problem can have many causes. It's also
generally a good idea to post the system hardware/software specs. of your PC
(if you know them) because it helps the troubleshooting process. hth.

Robert J. Salvi, Ambiance Acoustics
http://www.ambianceacoustics.com
San Diego, CA USA
(858) 485-7514

 

[Jim Hacker]

-----Original Message-----
----- Original Message -----
From: "Jim Hacker" <[email protected]>
Newsgroups: microsoft.public.win2000.multimedia
Sent: Thursday, February 12, 2004 5:35 AM
Subject: Re: Audio/Video Skipping



Hi "Jim"

Sound (and video) card type:
Control Panel > System > Hardware (tab) > Device Manager (button) > click on
"+" next to Display Adapter for video card type and Sound, game and
multimedia controllers for sound card type. Once you know this information,
go to the mfrs. website and download the latest drivers.

Do I think sound card drivers the root cause for video skipping too? Dunno.
Without being behind the keyboard of your PC, it's extremely difficult to
diagnose with pinpoint accuracy. You have a problem that has multiple causes
and we're trying -- through process of elimination -- to rectify it.
Whatever you attempt during the repair process, be very methodical and only
try one repair at a time.

PC Friendly: Yes, as Vance Graham asserted, uninstall -- as opposed to
"deleting" -- it and you might also reinstall your original DVD program
afterwards. Vance also has a good suggestion by turning off your anti-virus
and re-testing DVD playback.

It may also be a problem of some program running in the background (like an
anti-virus or firewall) that's competing for processor cycles and that's
causing the skip. It may be that DMA is not enabled for your hard drive.
Have you defragged your hard drive lately? How much system memory do you
have? What's the latest Win2K service pack you have installed because IIRC,
it wasn't until SP3 that ATA-100 was supported (assuming your HD is
ATA-100).

There's more to check as well, but I just wanted to illustrate that due to
the complexity of a PC, one problem can have many causes. It's also
generally a good idea to post the system

hardware/software specs. of your PC

(if you know them) because it helps the troubleshooting process. hth.

Robert J. Salvi, Ambiance Acoustics
http://www.ambianceacoustics.com
San Diego, CA USA
(858) 485-7514


.
OK. Here's how it stands.

I uninstalled "PCFriendly"
I shut down the firewall.
I checked for Windows updates.
Downloaded all.
Upgraded Video card.
Checked RAM Memory.
(Upgraded from 128 to 512 last summer)
(also upped from 12 gig to 20 gig)
Checked Ram. Board is bad. Only 128 up.
Repairing on Monday.
256 on now.
After updates some of the skipping was gone.
Still hesitation on video and audio playback.
Additional RAM on Monday may help.
Sound is Yamaha.
Looks like I have the latest update.
Also upped to Media Player 9.
Still skips.
I'll see if RAM improves playback and let you know.
Any other suggestions?