Attendee calendars not showing up (grey striped bar) in Scheduling

[titojermaine]

This is a recurring issue. For example, I scheduled an appointment and some
of the attendees names were recognized (reformatted after I typed them into
the Scheduling tab), but the chart out to the right displayed a grey
diaganolly striped bar as if I entered an unknown attendee. I checked with
an attendee and I don't think he had logged in yet this morning. After I
knew he was logged in, I checked the appointment and sure enough, I could see
his appointments now. I then closed and reopened the appointment, and while
I don't see the grey striped bar, I can only see his busy time as the
appointment I scheduled, the rest of the bar appears to be available. He
showed me his calendar and that is not the case. I'm assuming this is some
sort of Outlook/Exchange behavior that is expected, but can anybody fill me
in on why it does this and how it can be avoided?

 

[Judy Gleeson \(MVP Outlook\)]

Try clicking Add Others bottom left corner instead of just typing their name
and make sure to find them on the Global Address List.

--

Regards

Judy Gleeson
MVP Outlook
Trainer and Consultant www.pragmatix.com.au
My suggested settings for Outlook 2003 are FREE on my website.

..

 

[titojermaine]

I tried using the "Add Others" option but that didn't change the behavior.
I'm confident it found the correct users even when I typed them in as last
name, first name because our directory has a suffix on the individuals name
of the division they're in (which I did not type), and that was part of the
reformatted text. My network admin suggested a setting in Office 03 for
caching the calendar. He said he wasn't sure where it was and after scouring
Outlook I didn't find anything like that.