Attachments I send are sometimes not received

[Guest]

Operating system: XP Pro 2002; SP2
Mail system: Outlook 2000 SP-3
Server: Incoming = POP3 Outgoing = SMTP
Security: NAV Version 10.0.1.13 through Norton System Works 2004
Spam: Norton AntiSpam Version 2004.1.0.147
Other: Outgoing emails are automatically virus scanned.

Here's the problem:

When I send an email with an attachment, sometimes the recipient receives
it, and sometimes the recipient does not. There seems to be no rhyme or
reason why. The transmittal email text (ie. dear mr. x, attached to this
email is . . .) is always received, and in my sent items folder, the email
and the attachment are there. It's only the attachment sent to the recipient
that is not received.

I have DSL service at the office where I have the problem, but I can send
attachments successfully from the office computer via internet hotmail,
google, yahoo, etc. This is a nagging, frustrating problem that I would love
to fix or switch to another email program in which I can use Norton AntiSpam.


Any assistance would be sincerely appreciated.

enobkcen

 

[Milly Staples [MVP - Outlook]]

Disable outgoing (and incoming) email virus scanning. It is unnecessary and
a burden on your mail service. It adds absolutely zero value.

Think about it... if you have an infected file on your computer, your
realtime scanner would have found it the second you opened or accessed it.
It is a marketing ploy the masses are falling for in droves. And
Norton/McAfee/etc. are laughing all the way to the bank.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.

After furious head scratching, enobkcen asked:

| Operating system: XP Pro 2002; SP2
| Mail system: Outlook 2000 SP-3
| Server: Incoming = POP3 Outgoing = SMTP
| Security: NAV Version 10.0.1.13 through Norton System Works 2004
| Spam: Norton AntiSpam Version 2004.1.0.147
| Other: Outgoing emails are automatically virus scanned.
|
| Here's the problem:
|
| When I send an email with an attachment, sometimes the recipient
| receives it, and sometimes the recipient does not. There seems to be
| no rhyme or reason why. The transmittal email text (ie. dear mr. x,
| attached to this email is . . .) is always received, and in my sent
| items folder, the email and the attachment are there. It's only the
| attachment sent to the recipient that is not received.
|
| I have DSL service at the office where I have the problem, but I can
| send attachments successfully from the office computer via internet
| hotmail, google, yahoo, etc. This is a nagging, frustrating problem
| that I would love to fix or switch to another email program in which
| I can use Norton AntiSpam.
|
|
| Any assistance would be sincerely appreciated.
|
| enobkcen

 

[Guest]

Milly:

Frankly, I'm a bit frightened to do as you suggest, especially with respect
to incoming emails. NAV has found viruses in incoming emails several times.
NAV immediately blocked access to the infected email and notified me of the
infection. Do you think just turning the virus scan off for outgoing emails
would solve the problem?

Please advise. Thanks for your help.

enobkcen

P.S. How about turning off MSWord as the email editor? Do you think this
would help?

 

[Brian Tillman]

Frankly, I'm a bit frightened to do as you suggest, especially with
respect to incoming emails.

There is no need to be. She's not telling you to disable NAV altogether,
just the mail scanning portion. As long as you continue to run the
real-time (or on-access) scanner, you're still just as protected. Since you
can't open an attachment without writing it to disk, NAV would detect the
infection then. Chances are, though, you'd detect it yourself even before
that because you're smart enough not to open attachments you aren't
expecting.

Do you think just turning the
virus scan off for outgoing emails would solve the problem?

Scaning outgoing mail is ALWAYS pointless. If your PC were infected, your
AV program would already have caught it and cleaned it, so how would your
outgoing mail even get infected in the first place? Never scan outgoing
mail.